Pierrette45
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Q: WiFi keyboard stop connecting and start again, intermittent

I have a IMac desktop "Maverick" OS X 10.9.5, Processor 2.7 GHz core i5.

When I want to enter my password to start the computer, my WiFi connected keyboard does not work. Tried everything, change batteries, shutdown computer, change WiFi keyboard, etc, sometime it work again, then it doesn't work anymore, intermittent problem. When I connect a USB keyboard there is no problem. Can anyone help?

iMac, OS X Mavericks (10.9.5)

Posted on Dec 3, 2015 1:36 AM

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Pierrette45

Q: WiFi keyboard stop connecting and start again, intermittent

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  • by joe_7399,Helpful

    joe_7399 joe_7399 Dec 4, 2015 11:34 PM in response to Pierrette45
    Community Specialists
    Dec 4, 2015 11:34 PM in response to Pierrette45

    Hello Pierrette45,

     

    Thanks for using the Apple Support Communities!

     

    From your post, it sounds like you are having an issue with your wireless keyboard not responding. I also understand that you have completed a ton of treat troubleshooting. One thing I would look for in this situation is a potential cause of signal interference as described in the following article. 

     

    our mouse or keyboard intermittently stops responding

    Follow these steps if your mouse or keyboard sometimes stops responding temporarily. 

    Click or press a key

    • Click the mouse or trackpad or press a key on the keyboard to reconnect the device to the computer. It may take a moment for the device to respond.

    Check for signal interference

    • Wireless networks that operate on 2.4GHz may cause interference. Move cordless phone base stations, microwave ovens, and other 2.4GHz electrical devices away from your Mac if you suspect interference.
    • Keep wireless devices within 10 meters (approximately 30 feet) of your Mac.
    • Avoid putting metal objects between your wireless device and your Mac.

     

    If your Apple wireless mouse, keyboard, or trackpad aren't working as expected - Apple Support

     

    Cheers!

  • by Pierrette45,

    Pierrette45 Pierrette45 Dec 4, 2015 11:44 PM in response to joe_7399
    Level 1 (0 points)
    Dec 4, 2015 11:44 PM in response to joe_7399

    Hello Joe_7399

    Thanks for your reply. It helped me a lot. I had moved my mobile phone away from my computer and this could be why the keyboard was working again, but as it is an intermittent snag, I have to wait and see.