ali.dr
Level 1 (0 points)

Q: why my watch bundle become purple?

hi

i have a problem with my watch bundle, it's become purple, it was white.

what can i do to make it white again? i wash it many time with soap and some other washing things, but its not work.

thanks for your helpIMG7135.JPG IMG7134.JPG

Apple Watch, watchOS 2.0.1

Posted on Dec 3, 2015 5:49 PM

by Jonathan UK,Apple recommended
Jonathan UK Jonathan UK
Level 8 (40,064 points)
Apple Watch
A:

ali.dr wrote:

 

i wash it many time with soap and some other washing things, but its not work.

Hi

 

The care and cleaning instructions for bands include:

- Wipe the band with a recommended cloth (nonabrasive and lint-free). If needed, the cloth can be lightly dampened with fresh water.

- Dry the band thoroughly with a recommended cloth.

 

The handling instructions also note that band colours may vary or fade over time.

 

More information:

Cleaning and wearing Apple Watch - Apple Support

https://help.apple.com/watch/#/apd707b42a5e

 

If you have treated your band in accordance with the handling instructions, contact Apple Support or make a Genius Bar reservation with a view to having it checked under warranty:

https://www.apple.com/support/watch/contact/

Posted on Dec 4, 2015 2:07 AM

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ali.dr

Q: why my watch bundle become purple?

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  • Helpful answers

  • by Jonathan UK,Apple recommended

    Jonathan UK Jonathan UK Dec 4, 2015 2:07 AM in response to ali.dr
    Level 8 (40,064 points)
    Apple Watch
    Dec 4, 2015 2:07 AM in response to ali.dr

    ali.dr wrote:

     

    i wash it many time with soap and some other washing things, but its not work.

    Hi

     

    The care and cleaning instructions for bands include:

    - Wipe the band with a recommended cloth (nonabrasive and lint-free). If needed, the cloth can be lightly dampened with fresh water.

    - Dry the band thoroughly with a recommended cloth.

     

    The handling instructions also note that band colours may vary or fade over time.

     

    More information:

    Cleaning and wearing Apple Watch - Apple Support

    https://help.apple.com/watch/#/apd707b42a5e

     

    If you have treated your band in accordance with the handling instructions, contact Apple Support or make a Genius Bar reservation with a view to having it checked under warranty:

    https://www.apple.com/support/watch/contact/

  • by LarryHN,

    LarryHN LarryHN Dec 5, 2015 3:00 PM in response to ali.dr
    Level 10 (85,697 points)
    Photos for Mac
    Dec 5, 2015 3:00 PM in response to ali.dr

    In looking at your photo it appears that some piece of purple clothing has stained it (the parts that are not exposed to clothing are still white  - the purple is only where the band was against your purple clothing

     

    You can ask Apple to looks at it but my personal guess would be that will considered normal wear and tear

     

    LN