CardinalSings

Q: Photoshop Elements 12 crashes

Hello, over a year ago I purchased Photoshop 12 through iTunes.  I have used it with no problem for over a year.  Now when I try to launch the application, it says "Application quit unexpectedly. Click Reopen to reopen the application."  This is an endless, repeated loop.  Here is the exception message detail:

 

Crashed Thread:        0  Dispatch queue: com.apple.main-thread

 

 

Exception Type:        EXC_BAD_ACCESS (SIGSEGV)

Exception Codes:       KERN_INVALID_ADDRESS at 0x00000000000000b1

 

Can anybody give suggestions as to how I can navigate through this?  Since I purchased it through iTunes, I have no copy to reinstall.  Somewhere along the line, I think I got a message that said "this application was not purchased on this computer".  But this is the only computer I have.  Thanks for any assistance.

iMac (21.5-inch Mid 2010), OS X El Capitan (10.11.1)

Posted on Dec 3, 2015 7:11 PM

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Q: Photoshop Elements 12 crashes

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