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Mezza.k

Q: Safari version is not supported and is out of date, yet I'm running El Capitan?

"Safari version is not supported and is out of date" message pops up, yet I'm running El Capitan?

iMac, Mac OS X (10.6.2)

Posted on Dec 3, 2015 8:50 PM

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Q: Safari version is not supported and is out of date, yet I'm running El Capitan?

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  • Helpful answers

  • by sebster101,Solvedanswer

    sebster101 sebster101 Dec 5, 2015 12:24 AM in response to Mezza.k
    Level 2 (318 points)
    Dec 5, 2015 12:24 AM in response to Mezza.k

    Have you checked the Appstore to make sure there are no available updates for Safari? If there are, download them and update Safari. Otherwise this may be a glitch, try rebooting your computer. Hope this helps!

  • by Eric Root,

    Eric Root Eric Root Dec 4, 2015 7:20 AM in response to Mezza.k
    Level 9 (71,259 points)
    iTunes
    Dec 4, 2015 7:20 AM in response to Mezza.k

    When are you seeing this error message?

  • by Linc Davis,

    Linc Davis Linc Davis Dec 4, 2015 9:00 AM in response to Mezza.k
    Level 10 (207,963 points)
    Applications
    Dec 4, 2015 9:00 AM in response to Mezza.k

    Please load CheckMyIp.org and post the "USER AGENT information" shown.

  • by gayleoceanview bound,

    gayleoceanview bound gayleoceanview bound Dec 4, 2015 2:46 PM in response to Linc Davis
    Level 1 (8 points)
    Safari
    Dec 4, 2015 2:46 PM in response to Linc Davis

    I'm having the same problem this is my user agent information.

    Your USER AGENT information is Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10_6_2; en-us) AppleWebKit/531.21.8 (KHTML, like Gecko) Version/4.0.4 Safari/531.21.10 FBSMTWB

    I will add that I am running OS X 10.11.1 and not 10.6.2.

  • by pinkstones,

    pinkstones pinkstones Dec 4, 2015 3:17 PM in response to gayleoceanview bound
    Level 5 (4,209 points)
    Safari
    Dec 4, 2015 3:17 PM in response to gayleoceanview bound

    gayleoceanview bound wrote:

     

    I'm having the same problem this is my user agent information.

    Your USER AGENT information is Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10_6_2; en-us) AppleWebKit/531.21.8 (KHTML, like Gecko) Version/4.0.4 Safari/531.21.10 FBSMTWB

    I will add that I am running OS X 10.11.1 and not 10.6.2.

     

    If you were running 10.11.1, it would say you were running 10.11.1.  I just clicked the link as well, and in my user agent information, it said I was running 10.11.1......because I am.

     

    Click the  icon in your system menu bar, and select "About This Mac."  What does it say you're running?

  • by gayleoceanview bound,

    gayleoceanview bound gayleoceanview bound Dec 4, 2015 3:46 PM in response to pinkstones
    Level 1 (8 points)
    Safari
    Dec 4, 2015 3:46 PM in response to pinkstones

    I copied 10.11.1 from the Apple icon on my Macbook Pro. 

  • by Mezza.k,

    Mezza.k Mezza.k Dec 5, 2015 12:26 AM in response to sebster101
    Level 1 (0 points)
    Dec 5, 2015 12:26 AM in response to sebster101

    Thank you, I tried your suggestions but unfortunately no change.

  • by Mezza.k,

    Mezza.k Mezza.k Dec 5, 2015 12:43 AM in response to Mezza.k
    Level 1 (0 points)
    Dec 5, 2015 12:43 AM in response to Mezza.k

    Your USER AGENT information is Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10_6_3; en-us) AppleWebKit/533.16 (KHTML, like Gecko) Version/5.0 Safari/533.16 FBSMTWB

     

     

     

    I was on the phone yesterday to Apple support.

    The following message popped up when I typed in an address he gave me in order to check the Apple care coverage I have on my devices.

     

     

     

    Your browser is not supported.

    We recommend using the latest versions of Safari, Firefox, Chrome, or Internet Explorer.

  • by gayleoceanview bound,

    gayleoceanview bound gayleoceanview bound Dec 5, 2015 8:27 AM in response to Mezza.k
    Level 1 (8 points)
    Safari
    Dec 5, 2015 8:27 AM in response to Mezza.k

    About this MAC says I am running version 10.11.1.

  • by Linc Davis,

    Linc Davis Linc Davis Dec 5, 2015 10:29 AM in response to Mezza.k
    Level 10 (207,963 points)
    Applications
    Dec 5, 2015 10:29 AM in response to Mezza.k

    1. From the Safari menu bar, please select

              Safari Preferences... Extensions

    If there's an extension with the name "Fast Browser Search" or similar, remove it.

    2. Back up all data before continuing.

    Please triple-click anywhere in the line below on this page to select it:

    defaults delete -app Safari CustomUserAgent

    Copy the selected text to the Clipboard by pressing the key combination command-C.

    Quit Safari if it's running.

    Launch the built-in Terminal application in any of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad and start typing the name.

    Paste into the Terminal window by pressing the key combination command-V. I've tested these instructions only with Safari. If you use another browser, you may have to press the return key after pasting.

    Wait for a new line ending in a dollar sign ($) to appear below what you entered. You can then quit Terminal. Test.

  • by Thomas Martin2,

    Thomas Martin2 Thomas Martin2 Dec 5, 2015 12:38 PM in response to Linc Davis
    Level 1 (0 points)
    Dec 5, 2015 12:38 PM in response to Linc Davis

    Thank you. This was very helpful.

  • by gayleoceanview bound,

    gayleoceanview bound gayleoceanview bound Dec 30, 2015 8:28 AM in response to Linc Davis
    Level 1 (8 points)
    Safari
    Dec 30, 2015 8:28 AM in response to Linc Davis

    Sorry for the late response, but this was a great help.  Thank you.