antotito

Level 1 (0 points)

Q: Problems in upgrading my ipad2

Recently i decided to upgrade my ipad2.

According to instructions from apple website , i connected my ipad to itune page at my computer .

At the end of the upgrading process , a sign of error appeared. (error 9)

Since then my ipad stopped working. The only sign is a picture of a usb cable attached to an itunes figure.

What happenned? And how can I solve this big problem.

Thanks!

iPad 2, iOS 4.3.1

Posted on Dec 4, 2015 4:57 AM

I have this question too

Level 6 (8,379 points)

Notebooks

A:

From the support article:

Check your security software

Errors: 2, 4, 6, 9, 1611, 9006.

Sometimes security software can stop your device from communicating with either the Apple update server or with your device.

Check your security software and settings to make sure that they aren't blocking a connection to the Apple servers.

If you still see the error message, check for USB connection issues

Posted on Dec 4, 2015 5:00 AM

Q: Problems in upgrading my ipad2

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Helpful answers

by thunderzzz,Apple recommended

thunderzzz Dec 4, 2015 5:00 AM in response to antotito
Level 6 (8,379 points)

Notebooks

Dec 4, 2015 5:00 AM in response to antotito

From the support article:
Check your security software
Errors: 2, 4, 6, 9, 1611, 9006.
Sometimes security software can stop your device from communicating with either the Apple update server or with your device.
Check your security software and settings to make sure that they aren't blocking a connection to the Apple servers.
If you still see the error message, check for USB connection issues
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by antotito,

antotito Dec 4, 2015 5:22 AM in response to thunderzzz
Level 1 (0 points)

Dec 4, 2015 5:22 AM in response to thunderzzz

Dear thunderzzz,
Except removing my security software, I've tried all Apple checking procedures with no gain.
How the security software is responsable for blocking and furthermore paralise my ipad running ? It doesnt make sense.
How can i recover the operation of my ipad? That is my main concern.
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by thunderzzz,

thunderzzz Dec 4, 2015 5:29 AM in response to antotito
Level 6 (8,379 points)

Notebooks

Dec 4, 2015 5:29 AM in response to antotito

Quote: "Sometimes security software can stop your device from communicating with either the Apple update server or with your device."
Resolve iOS update and restore errors in iTunes - Apple Support
Get help with iOS update and restore errors - Apple Support
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by Briansyddall,Apple recommended

Briansyddall Dec 4, 2015 5:54 AM in response to antotito
Level 6 (9,320 points)

Apple Watch

Dec 4, 2015 5:54 AM in response to antotito

Hi
Turn ipad off
Connect lead to USB on your PC
Press & hold power button down on iPad Dont let go
Connect lead to iPad keep power button down until PC sees ipad.
Then wait for restore you may need to do this more than once
Before its works .
Cheers
Brian
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by yobri,Helpful

yobri Dec 10, 2015 5:31 AM in response to antotito
Level 1 (5 points)

Dec 10, 2015 5:31 AM in response to antotito

You are likely experiencing what others here are encountering with regard to iPad 2 devices that are on iOS 4.3.X. I see that you are using iOS 4.3.1. I have this issue with one of my iPad 2s running 4.3.3 and others here are reporting the same behavior (error 9 when trying to update via iTunes) updating from 4.3.5 on their iPad 2 devices. My issue led me to these boards and this thread that discusses the issue without a fix for it, yet...

iOS 4.3.5 error 9 when updating to 9.0.2

I have other iPad 2s that have been updated regularly and are on iOS 9.1 without issue but the jump from iOS 4.3.X to iOS 9.X is something of an issue that Apple has yet to address or provide resolution to...
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