TLeaves_1974
Level 1 (0 points)

Q: Itunes 12.2 and ios9.1 sync issues


I have iTunes 12.2.2 on my computer, and ios9.1 on my iPhone 6.  iTunes will no longer sync with my phone.  It recognizes the phone, and goes through all of the steps, right up to "Preparing to Copy Files", at which point it ends and no files are copied.  I also have Apple Music, so that was an interm solution for a while, it would update the data to iTunes with no problem.  I have moved, recently, though, and have no wifi access.  It seems silly to waste data to listen to songs that I already own, so I just wanted to transfer some of them from my library to my phone.  I also have a slight problem in that I like to keep track of when the songs were last played, and that data doesn't transfer to the phone either.  I have tried restarting both devices several times, to no avail.  Any ideas?  I see lots of similar issues in the forums, but they all seem to deal with older versions of ios or iTunes.

iPhone 6, iOS 9.1

Posted on Dec 4, 2015 7:08 AM

by Limnos,Apple recommended
Limnos Limnos
Level 9 (54,533 points)
Mac OS X
A:

First I'm surprised your iOS9 phone still works with iTunes 12.2.  It may be the problem though and a typical Apple response would be preceded with "make sure you have updated iTunes".

 

https://discussions.apple.com/thread/7163823 - If you have signed up for Apple Music or iTunes Match you won't have the option to manually manage or sync music to a device in iTunes. Music syncing is done through iCloud and all your eligible music should appear there. Movies can still be synced.

 

A bit more about this, and some options- https://discussions.apple.com/thread/7194995 and: Move content from iTunes on your computer to your iPhone, iPad, or iPod touch

- https://support.apple.com/en-us/HT201593

 

and a workaround - https://discussions.apple.com/message/28842873#28842873

 

If you have not signed up for one of the iCloud based services:

 

https://discussions.apple.com/message/28481661#28481661 - "Music syncing has changed in iTunes 12.2.0 and iOS 8.4 Music App."

Posted on Dec 4, 2015 7:47 AM

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TLeaves_1974

Q: Itunes 12.2 and ios9.1 sync issues

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  • Helpful answers

  • by Limnos,Apple recommended

    Limnos Limnos Dec 4, 2015 7:47 AM in response to TLeaves_1974
    Level 9 (54,533 points)
    Mac OS X
    Dec 4, 2015 7:47 AM in response to TLeaves_1974

    First I'm surprised your iOS9 phone still works with iTunes 12.2.  It may be the problem though and a typical Apple response would be preceded with "make sure you have updated iTunes".

     

    https://discussions.apple.com/thread/7163823 - If you have signed up for Apple Music or iTunes Match you won't have the option to manually manage or sync music to a device in iTunes. Music syncing is done through iCloud and all your eligible music should appear there. Movies can still be synced.

     

    A bit more about this, and some options- https://discussions.apple.com/thread/7194995 and: Move content from iTunes on your computer to your iPhone, iPad, or iPod touch

    - https://support.apple.com/en-us/HT201593

     

    and a workaround - https://discussions.apple.com/message/28842873#28842873

     

    If you have not signed up for one of the iCloud based services:

     

    https://discussions.apple.com/message/28481661#28481661 - "Music syncing has changed in iTunes 12.2.0 and iOS 8.4 Music App."

  • by Linc Davis,

    Linc Davis Linc Davis Dec 4, 2015 8:50 AM in response to TLeaves_1974
    Level 10 (208,022 points)
    Applications
    Dec 4, 2015 8:50 AM in response to TLeaves_1974

    Launch the Console application in any of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad and start typing the name.

    The title of the Console window should be All Messages. If it isn't, select

              SYSTEM LOG QUERIES ▹ All Messages

    from the log list on the left. If you don't see that list, select

              View ▹ Show Log List

    from the menu bar at the top of the screen.

    Click the Clear Display icon in the toolbar. Then take an action that isn't working the way you expect. Select any lines that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

    The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

    Please don't indiscriminately dump thousands of lines from the log into this discussion.

    Please don't post screenshots of log messages—post the text.

    Some private information, such as your name or email address, may appear in the log. Anonymize before posting.

    When you post the log extract, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

    If you have an account on Pastebin, please don't select Private from the Paste Exposure menu on the page, because then no one but you will be able to see it.

  • by TLeaves_1974,

    TLeaves_1974 TLeaves_1974 Dec 5, 2015 6:31 PM in response to Linc Davis
    Level 1 (0 points)
    Dec 5, 2015 6:31 PM in response to Linc Davis

    So I've tried the console a couple of times.  Here is what happens when I plug the phone in.

     

    2015-12-04 9:59:35.766 PM MDCrashReportTool[466]: 466:264769536|CrashReportCopierAFC.m:-[CrashReportCopierAFC copyAndProcessRemotePath:usingConnection:]| ERROR: Could not remove remote path at ./WiFi/WiFiManager/wifi-12-04-2015__13:05:29.log

    2015-12-04 9:59:35.778 PM MDCrashReportTool[466]: 466:264769536|CrashReportCopierAFC.m:-[CrashReportCopierAFC copyAndProcessRemotePath:usingConnection:]| ERROR: Could not remove remote path at ./WiFi/WiFiManager/wifi-12-04-2015__14:28:36.log

    2015-12-04 9:59:35.789 PM MDCrashReportTool[466]: 466:264769536|CrashReportCopierAFC.m:-[CrashReportCopierAFC copyAndProcessRemotePath:usingConnection:]| ERROR: Could not remove remote path at ./WiFi/WiFiManager/wifi-12-04-2015__14:32:11.log

    2015-12-04 9:59:35.818 PM MDCrashReportTool[466]: 466:264769536|CrashReportCopierAFC.m:-[CrashReportCopierAFC copyAndProcessRemotePath:usingConnection:]| ERROR: Could not remove remote path at ./WiFi/WiFiManager/wifi-12-04-2015__15:25:58.log

    2015-12-04 9:59:35.829 PM MDCrashReportTool[466]: 466:264769536|CrashReportCopierAFC.m:-[CrashReportCopierAFC copyAndProcessRemotePath:usingConnection:]| ERROR: Could not remove remote path at ./WiFi/WiFiManager/wifi-12-04-2015__16:25:10.log

    2015-12-04 10:01:13.344 PM com.apple.IconServicesAgent[219]: main Failed to composit image for binding VariantBinding [0x2ff] flags: 0x8 binding: FileInfoBinding [0x473] - extension: txt, UTI: public.plain-text, fileType: ????.

    2015-12-04 10:01:13.345 PM quicklookd[467]: Warning: Cache image returned by the server has size range covering all valid image sizes. Binding: VariantBinding [0x203] flags: 0x8 binding: FileInfoBinding [0x103] - extension: txt, UTI: public.plain-text, fileType: ???? request size:98 scale: 1

    2015-12-04 10:01:13.497 PM com.apple.IconServicesAgent[219]: main Failed to composit image for binding VariantBinding [0x107] flags: 0x8 binding: FileInfoBinding [0x475] - extension: log, UTI: com.apple.log, fileType: ????.

    2015-12-04 10:01:13.498 PM quicklookd[467]: Warning: Cache image returned by the server has size range covering all valid image sizes. Binding: VariantBinding [0x403] flags: 0x8 binding: FileInfoBinding [0x303] - extension: log, UTI: com.apple.log, fileType: ???? request size:98 scale: 1

     

    Here is attempt #2

     

    2015-12-05 9:23:39.795 PM MDCrashReportTool[736]: 736:158482432|CrashReportCopierAFC.m:-[CrashReportCopierAFC copyAndProcessRemotePath:usingConnection:]| ERROR: Could not remove remote path at ./WiFi/WiFiManager/wifi-12-04-2015__14:28:36.log

    2015-12-05 9:23:39.839 PM MDCrashReportTool[736]: 736:158482432|CrashReportCopierAFC.m:-[CrashReportCopierAFC copyAndProcessRemotePath:usingConnection:]| ERROR: Could not remove remote path at ./WiFi/WiFiManager/wifi-12-04-2015__14:32:11.log

    2015-12-05 9:23:39.911 PM MDCrashReportTool[736]: 736:158482432|CrashReportCopierAFC.m:-[CrashReportCopierAFC copyAndProcessRemotePath:usingConnection:]| ERROR: Could not remove remote path at ./WiFi/WiFiManager/wifi-12-04-2015__15:25:58.log

    2015-12-05 9:23:39.958 PM MDCrashReportTool[736]: 736:158482432|CrashReportCopierAFC.m:-[CrashReportCopierAFC copyAndProcessRemotePath:usingConnection:]| ERROR: Could not remove remote path at ./WiFi/WiFiManager/wifi-12-04-2015__16:25:10.log

    2015-12-05 9:23:46.590 PM sandboxd[356]: ([735]) mdworker(735) deny file-read-data /Users/j_w_lennon/Pictures/iPhoto Library/Contents/PkgInfo (pre-plugin fstype:hfs fsflag:480D000 flags:250000005E diag:0 isXCode:0 uti:public.folder plugin:internalPlainTextImporter - find suspect file using: sudo mdutil -t 666189)

    2015-12-05 9:23:46.692 PM sandboxd[356]: ([735]) mdworker(735) deny file-read-data /Users/j_w_lennon/Pictures/iPhoto Library/Contents/PkgInfo (pre-plugin fstype:hfs fsflag:480D000 flags:250000005E diag:0 isXCode:0 uti:public.folder plugin:internalPlainTextImporter - find suspect file using: sudo mdutil -t 666189)

    2015-12-05 9:23:46.793 PM sandboxd[356]: ([735]) mdworker(735) deny file-read-data /Users/j_w_lennon/Pictures/iPhoto Library/Contents/PkgInfo (pre-plugin fstype:hfs fsflag:480D000 flags:250000005E diag:0 isXCode:0 uti:public.folder plugin:internalPlainTextImporter - find suspect file using: sudo mdutil -t 666189)

    2015-12-05 9:23:46.865 PM sandboxd[356]: ([735]) mdworker(735) deny file-read-data /Users/j_w_lennon/Pictures/iPhoto Library/Contents/PkgInfo (pre-plugin fstype:hfs fsflag:480D000 flags:250000005E diag:0 isXCode:0 uti:public.folder plugin:internalPlainTextImporter - find suspect file using: sudo mdutil -t 666189)

    2015-12-05 9:23:46.968 PM sandboxd[356]: ([735]) mdworker(735) deny file-read-data /Users/j_w_lennon/Pictures/iPhoto Library/Contents/PkgInfo (pre-plugin fstype:hfs fsflag:480D000 flags:250000005E diag:0 isXCode:0 uti:public.folder plugin:internalPlainTextImporter - find suspect file using: sudo mdutil -t 666189)

    2015-12-05 9:23:56.000 PM kernel[0]: Sandbox: mdworker(735) deny file-read-data /Users/j_w_lennon/Pictures/iPhoto Library/Contents/PkgInfo

  • by Linc Davis,

    Linc Davis Linc Davis Dec 6, 2015 8:12 PM in response to TLeaves_1974
    Level 10 (208,022 points)
    Applications
    Dec 6, 2015 8:12 PM in response to TLeaves_1974

    The current version of iTunes is 12.3.1. Please update and try again.

  • by TLeaves_1974,

    TLeaves_1974 TLeaves_1974 Dec 7, 2015 6:22 AM in response to Linc Davis
    Level 1 (0 points)
    Dec 7, 2015 6:22 AM in response to Linc Davis

    Sorry, it's an error in the title of my post.  I do have 12.3.1.

  • by Linc Davis,Apple recommended

    Linc Davis Linc Davis Dec 7, 2015 9:44 AM in response to TLeaves_1974
    Level 10 (208,022 points)
    Applications
    Dec 7, 2015 9:44 AM in response to TLeaves_1974

    Re: iPhone 4 won't sync with iTunes 12

    Re: I have upgraded to Iphone 5s but Itunes will not sync and freeze