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Q: itunes for windows wont erase my ipad

Ipad is locked because of my childs forgotten code...I have windows itunes and when i do the reset steps for the ipad and get the symbol to plug in and the itunes logo...the windows itunes says this ipad is locked and needs a passcode to contine....it never gives me the option for erase and reset which is what i want to do...the ipad is backed up on icloud but when i tried to use the find my ipad it wouldn't give me the erase option...i could see certain things on the ipad but never had the erase at the bottom of the find my ipad screen...i dont have a  mac computer here..

iPad mini Wi-Fi, iOS 9.1, windows computer running Win 7 Pro

Posted on Dec 4, 2015 12:26 PM

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Q: itunes for windows wont erase my ipad

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