Trying to import new CD and it's not recogized...Adele 25, and it's on the store

Only album artwork is retrieved from the iTunes Store. Other metadata (artist, album title, track names, etc.) comes from the separate Gracenote service. Do you get any error message when iTunes attempts to retrieve track names?

Hmmm ... so when you load the CD but before you import it what do you see? Just "Track 01", "Track 02", etc? After importing, when you see tracks split into multiple albums, how are the latter named?

As far as I can tell the strange "No error" error is caused by a corrupted preferences file - others have also reported an equally misleading "User not recognized for online use" error when accessing GraceNote. This should be resolved by one of the following procedures (details here are specific to Windows XP - for Windows 7 or later, the principles are the same but some of the folder locations are different).

1. Exit iTunes
2. Run Windows Explorer, enter %appdata% in the address bar, press <return>. This will open the folder C:\Documents and Settings\username\Application Data. Then open the Apple Computer folder and within this the iTunes folder.
3. Delete the following files:
   • CD Info.cidb
   • com.apple.iTunes.Gracenote.plist
4. Restart iTunes
5. Insert a CD and see if details are now correctly retrieved from Gracenote

If this doesn't work:

1. In iTunes, select Edit > Preferences and make a note (or take a screenshot) of your preferences settings in all relevant tabs
2. Exit iTunes
3. Repeat step 2 in the previous procedure to open the C:\Documents and Settings\username\Application Data\Apple Computer\iTunes folder.
4. Delete the following file:

   iTunesPrefs.xml

5. Restart iTunes
6. Restore your iTunes preferences settings to those that you noted in step 1.
7. Insert a CD and see if details are now correctly retrieved from Gracenote

If this one didn't work (and most people have reported that the problem is fixed by one of the two procedures above):

1. Exit iTunes
2. In Windows, select Start > Control Panel > Add or Remove Programs. Find the entry for iTunes, right-click and select Repair.
3. When this process has finished, restart iTunes
4. Insert a CD and see if details are now correctly retrieved from Gracenote

If the problem persists, you may need to uninstall and reinstall iTunes - see turingtest2's user tip on Troubleshooting issues with iTunes for Windows updates for details of the steps needed to completely remove all iTunes components before reinstalling.

If iTunes doesn't fetch CDDB information for an album before you rip it you can enter the information yourself. At minimum adding the Album title and the Album Artist will make iTunes keep the tracks together. You can then fill in the other details at your leisure, or see if Get CD Track Names will work at a later date.

For more on iTunes organization see Grouping tracks into albums.

tt2

Do you see any errors? Have you configured iTunes to automatically retrieve track names etc. from GraceNote (Edit > Preferences > General), or are you requesting track names after loading the CD? If you're not seeing any errors, I wonder if the CDDB data for that album is present in GraceNote but is corrupted - if nothing's retrievable you would normally see the resulting tracks in iTunes being grouped as "Unknown Album" by "Unknown Artist". If iTunes is splitting the songs into multiple albums it suggests that there's something in the retrieved metadata that's triggering this behavior.

I'd test it myself, but I'm more likely to volunteer for anesthetic-free dental treatment than acquire an Adele album 😉

The CDDB catalogue is large, it has both errors and omissions. If the tracks are going on an older iPod then a common value for Artist is needed to link things together on the device.

tt2

If iTunes won't import the CD to the computer try Windows Media Player or CDex. Some CDs come with protection schemes that stop you ripping them to your computer.

tt2

So enter the information by hand using Get Info. As given fill in Album Artist, Album and Artist as a minimum to link the tracks into one album, then add the extra information. You can sort by date added to get all of the tracks listed near each other, click the first, then shift-click the last. Ctrl+I opens Get Info. In the Songs view F2 on the keyboard edits the current song name.

tt2

Adding Album, Artist, and Album Artist should be a work of moments, but doing the rest by hand is a drag. Going back to your "No error" error I wonder if something is blocking iTunes from accessing CDDB. If you tried clearing out all of the preference files mentioned above, and reinstalled iTunes, then I'm not sure what else to suggest.

tt2