smallbucket
Level 1 (0 points)

Q: WIFI crash only happens at home

I'm having a very weird problem.


My Macbook Pro OS X 10.6.8 works perfectly offline. If I turn the AirPort on, it connects to the wifi.

Once I go on a browser or anything online like Spotify, the spinning rainbow wheel appears, the MBP hangs, and I need to force the OFF button to switch it off.

 

The technician who tried to fix it removed a lot of stuff (extensions, etc) that supposedly made the Mac slow and messed it up.

I've deleted a lot of useless files already. Same thing.


The weird thing is, the problem only happens with the wifi at home!

Elsewhere - my friend's house, the Mac store - the wifi works and I get to go on the internet and use the Mac normally.

The wifi at home is not the problem either, because we have a Macbook Air which is what I'm using to ask help here and it works using the same wifi.


I don't think there's anything wrong with my MBP, since it works elsewhere but here at home.


  Help!

MacBook Pro, Mac OS X (10.6.8)

Posted on Dec 4, 2015 3:05 PM

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smallbucket

Q: WIFI crash only happens at home

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  • by Baby Boomer (USofA),

    Baby Boomer (USofA) Baby Boomer (USofA) Dec 4, 2015 3:15 PM in response to smallbucket
    Level 9 (57,623 points)
    Dec 4, 2015 3:15 PM in response to smallbucket

    The technician who tried to fix it removed a lot of stuff (extensions, etc) that supposedly made the Mac slow and messed it up.

    I've deleted a lot of useless files already. Same thing.

    Since you provided no details other than the removal of extensions, it's difficult to determine what is really causing your problem.  We don't even know what extensions were deleted.  The following is just basic troubleshooting suggestions.  Try the ones pertaining to your situation.


    Try the basics first:

       Change your router channel number.  Most times this works & is all you have to do.

     

    Disconnect & reconnect your modem.  unplug it for about 10 seconds.  Plug it back in.  Do the same for Apple’s routers.  Wait for everything to reboot.

     

    System Preferences>Network

    Click the Assist Me button.

    In the next window that pops up, click the Diagnostic button & do the necessary.  Report back the results.

     

    Research Knowledge Base for network problems that pertain to the OS that is currently installed on your computer.   See these basic networking KB Articles:  http://support.apple.com/kb/HT1401 AirPort troubleshooting guide

     

    http://support.apple.com/kb/HT4628  Wi-Fi: How to troubleshoot Wi-Fi connectivity

     

    http://support.apple.com/kb/HT2712 Using network locations in Mac OS X

     

    Manually provided DNS server addresses are higher priority than DHCP's

     

    http://support.apple.com/kb/HT1714 Solutions for connecting to the Internet, setting up a small network, and troubleshooting

     

    ============================

     

    What to do when you can't connect to the Internet

     

    Also, run the Airport Utility app which is located inside the Utilities folder.

     

    =====================

     

    If using a  Linksys router, contact LinkSys Customer Support and/or post in their forums.

    All other 3rd party routers, contact its manufacturer and/or post in their forums.

     

    If using Apple's Airport, please re-post over in one of the AirPort Forums.