HT201398: If an app you installed unexpectedly quits, stops responding, or won’t open

Learn about If an app you installed unexpectedly quits, stops responding, or won’t open
Raven664

Q: app not working

i  purchased an app is not working the developer is not responding about the issue would like a full refund on the app. Is this possible? If it is how do I go about getting it taken care of?

iPad Mini, iOS 9.1

Posted on Dec 4, 2015 6:55 PM

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Q: app not working

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  • by AwesomeTech-LTTECH,

    AwesomeTech-LTTECH AwesomeTech-LTTECH Dec 4, 2015 6:59 PM in response to Raven664
    Level 1 (35 points)
    Dec 4, 2015 6:59 PM in response to Raven664

    Yes, you can request for a full refund, but it is not directly available in the app store.

    How to get a refund using iTunes

    1. Launch iTunes on either your Mac or Windows PC.
    2. Click on your name at the top and in the dropdown select Account Info.
    3. Type in your password when prompted in order to proceed.
    4. Click on See All under your Purchase History.
    5. Click on the arrow next to the purchase batch that contains the purchase you'd like a refund for.
    6. Click on Report a Problem next to the single purchase you'd like a refund for, unless there is only one, then you may use the large Report a Problem button.
    7. You will be routed to Apple's website. Just follow the steps after signing in and request the Refund option and explain why.

     

    See: http://www.imore.com/how-to-get-refund-itunes-app-store