Billzybub
Level 1 (4 points)
iBooks

Q: iTunes issues with syncing over USB since Windows 10

Hi there, since I've upgraded my OS from Windows 7 pro to Windows 10 pro; I've been having sync issues with iTunes. These issues occur with all three of my toys: iPhone 5s, 3rd gen iPad and a newly acquired iPad Air 2. As you might guess, I am married to iTunes. I do all of my media management with iTunes and use it daily to sync new audio and video betwixt all my devices.

 

When I plug in my phone or tablet, the first sync usually works. Not always but most of the time. Subsequent attempts to sync the same device, usually by hitting the the 'apply' button, causes iTunes to freeze up. I then Have to kill iTunes via task manager and start over. Other times, when I hit the 'sync' button, i'll get 'Waiting for sync to start', but it never does. I can do two things to resolve this. 1, I can close iTunes, re-open and try the sync again. That usually works. 2, I can stop the sync - while its waiting - and then eject the device, plug it back in and try again. That works sometimes.

 

The frequency at which this issue is occurring is becoming frustrating. If anyone has any ideas on how to fix, I'd appreciate your comments. 

 

My computer:

Intel based beige box

ASUS p6t deluxe v2 LGA 1366 mobo

CPU Intel i7 950 @ 3.07ghz

6 Gig Triple Channel RAM

Windows 10 pro, 64 bit

iTunes 12.3.1.23

iPhone 5s, Windows 10

Posted on Dec 4, 2015 11:19 PM

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Billzybub

Q: iTunes issues with syncing over USB since Windows 10

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  • by joe_7399,

    joe_7399 joe_7399 Dec 6, 2015 10:55 AM in response to Billzybub
    Community Specialists
    Dec 6, 2015 10:55 AM in response to Billzybub

    Hi Billzybub,

     

    Thanks for using the Apple Support Communities!

     

    From your question, I can tell you have completed some good troubleshooting for this situation where syncing doesn’t work as expected with your Apple devices. One step you may not have tried yet is uninstalling iTunes and all of its related components in the correct order and then reinstalling iTunes fresh. 

     

    To complete this process, please follow the instructions in the following article. 

     

    Remove iTunes and its related components from the Control Panel

    Use the Control Panel to uninstall iTunes and related software components in the following order:

    1. iTunes
    2. Apple Software Update
    3. Apple Mobile Device Support
    4. Bonjour
    5. Apple Application Support 32-bit
    6. Apple Application Support 64-bit

    On some systems, iTunes might install two versions of Apple Application Support. This is expected. If both are present, be sure to uninstall both versions.

    Don't uninstall these components in a different order, or only uninstall some of them. Doing so might have unintended effects. After you uninstall a component, you might be prompted to restart your computer. Wait to restart your computer until you're finished removing all of the components.

     

    Remove and reinstall iTunes and related software components for Windows 7 and later - Apple Support

     

    Best!