macbook pro auto restart while still on

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macbook pro auto restart while still on

Hi, i have a macbook pro retina mid 2015 and just now it self restart while i'm cleaning.

my laptop is on and i'm using it, then i want to clean the keyboard by wipping it randomly on it, the suddenly my mbp retina auto restart.

after restart without any log in page, the home shown up and still there re apps i'm still using before...

i've check my diagnostic status and it says passed..can someone help explain me what is going on? it still new and i'm panic

MacBook Pro (Retina, 15-inch, Mid 2015), OS X El Capitan (10.11.1)

Posted on Dec 4, 2015 10:52 PM

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Answer 1

jeremy_v

Community Specialist

Dec 6, 2015 10:15 AM in response to Edberttjang

Hi Edberttjang,

Thank you for participating in the Apple Support Communities.

Don't panic! I see that your Mac restarted unexpectedly. It can be hard to explain what's going on without more information, although I have some resources that may help.

Since you were wiping the keyboard, is it possible that you hit a keyboard shortcut to shut down, sleep, or restart your Mac? You can find a good list of keyboard shortcuts for reference at Mac keyboard shortcuts.

When cleaning your Mac, it's a good idea to shut off the computer and unplug it from power. For more information on cleaning Apple devices, see Cleaning your Apple products.

Just in case your Mac unexpectedly restarts in the future, I recommend referring to this guide--OS X: When your computer spontaneously restarts or displays "Your computer restarted because of a problem."

Cheers.

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