itunes will not detect ipad, iphones

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itunes will not detect ipad, iphones

Itunes will not detect my ipad or any of the iphones i have.

last detection was before 11/25/15 with my primary iphone (I am assuming everything else was being detected prior to this date). We did a upgrade with itunes to 12.3.1.23 after 11/25. Now none of the devices are being detected by itunes. The computer (windows 10 os) detects the devices.

any advice would be grateful.

thanks

Posted on Dec 5, 2015 1:22 PM

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Answer 1

Dec 5, 2015 1:23 PM in response to wsu_sunshyne

Restart the AMDS > How to restart the Apple Mobile Device Service (AMDS) on Windows

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Answer 2

wsu_sunshyne Author

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Dec 5, 2015 1:25 PM in response to Carolyn Samit

I have already done that, it did not help.

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Answer 3

turingtest2

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Dec 5, 2015 1:29 PM in response to wsu_sunshyne

Try the following:

Open Control Panel > Device Manager
Plug in your device
Locate Universal Serial Bus Controllers > Apple Mobile Device USB Driver
Right-click and select Update Driver Software...
Click Browse my computer for driver software
Browse to C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers or
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers
Click Let me pick from a list of device drivers on my computer
Click Apple Mobile Device USB Driver
Click Next, then Close and exit Device Manager

tt2

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