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Q: Itunes Error - iTunes cannot connect to Store Purchases - If you have any firewall software, make sure it has been set to allow communication on port 443.

My itunes has been fine. All of a sudden today it's now giving me this error: Itunes Error - iTunes cannot connect to Store Purchases - If you have any firewall software, make sure it has been set to allow communication on port 443.

 

I don't have my firewall turned on. I logged out of itunes, quit itunes, logged back in - still a problem.

 

Was there an update and this is now a bug? HELP!

 

Thanks!

MacBook Pro with Retina display

Posted on Dec 5, 2015 12:31 PM

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Q: Itunes Error - iTunes cannot connect to Store Purchases - If you have any firewall software, make sure it has been set to allow co ... more

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  • by redseagoby,

    redseagoby redseagoby Dec 9, 2015 3:29 PM in response to radpool
    Level 1 (0 points)
    Dec 9, 2015 3:29 PM in response to radpool

    adding to my prior post in reply to paulfromsaint james, exactly the same experience as radpool, except I rebooted with "reopen windows" ON, which is opposite to my usual process. Also had to go in and reactivate iCloud Music Library and let it repopulate.

  • by kellyrtwtm,

    kellyrtwtm kellyrtwtm Dec 9, 2015 3:53 PM in response to redseagoby
    Level 1 (0 points)
    Dec 9, 2015 3:53 PM in response to redseagoby

    Been getting this error since I did some updates this afternoon.  I can play music but cant watch movies or tv shows that I have purchased.  I have checked the firewall and I have nothing extra plugged in.

  • by Philip P Thomas,

    Philip P Thomas Philip P Thomas Dec 9, 2015 4:01 PM in response to Kieran149
    Level 1 (59 points)
    Dec 9, 2015 4:01 PM in response to Kieran149

    Yes, do this first:

    What fixed it for me was two fold:


    Part 1:

    "What seems to have fixed it for me is going to iTunes>Preferences>Advanced and resetting the Dialog Warnings and resetting the cache."

     

    Part 2:

    My Apple Music 'recently added albums' were not showing also, so I reset the cache as mentioned but in addition , signed out of the account.

     

    Clicking the 'subscribe to iTunes match' even though I'm already subscribed. Then it will ask you to add your computer. It will take about 5 minutes depending on the size of your library to reset and populate but everything will show inclduing your saved Apple Music.

     

    Hope this helps anyone who had two problems in one.

  • by SVegas,

    SVegas SVegas Dec 9, 2015 5:20 PM in response to CCAPPL
    Level 1 (0 points)
    Dec 9, 2015 5:20 PM in response to CCAPPL

    Strangely, what did it for me was the followig:

    1. Started listening to beats1 radio

    2. Tried to add the song that was playing to my library

    3. Notice came up saying I need to enable icloud music library

    4. Clicked yes

    5. All my apple music songs and playlists started to appear

    6. Haven't seen the error since.

     

    YMMV

  • by CanonicalKoi,

    CanonicalKoi CanonicalKoi Dec 9, 2015 6:16 PM in response to emptyflask
    Level 1 (0 points)
    Dec 9, 2015 6:16 PM in response to emptyflask

    There was a sizable update to OS X El Capitan today, taking it to version 10.11.2.  Since the update, I've had no problems with the iTunes error messages.

     

    ETA: Apparently, someone flipped a switch or something, but the problem seems to have subsided for now, at least.

  • by redseagoby,

    redseagoby redseagoby Dec 9, 2015 6:18 PM in response to radpool
    Level 1 (0 points)
    Dec 9, 2015 6:18 PM in response to radpool

    I spoke too soon. Just got the error again

  • by Jim Allen2,

    Jim Allen2 Jim Allen2 Dec 9, 2015 7:50 PM in response to redseagoby
    Level 1 (4 points)
    Dec 9, 2015 7:50 PM in response to redseagoby

    Here's what worked for me...

    (1) log out of iTunes account

    (2) close iTunes and shutdown the Mac.  When you shutdown - you'll see a message saying that the iTunes library is updating.

    (3) restart and log back in to your iTunes account. It's worked after that.

  • by Stas Sagdeyev,

    Stas Sagdeyev Stas Sagdeyev Dec 10, 2015 4:20 AM in response to CCAPPL
    Level 1 (10 points)
    Dec 10, 2015 4:20 AM in response to CCAPPL

    Oh boy...

    We've all been having an exactly same problem for a couple of days already and there's been zero reaction from Apple whatsoever?

    Well, get used to it. As long as you, Apple-lovers, continue to tolerate this kind of service, nothing is going to change.

    Just to make sure everyone understands why it's reasonable to be angry about this situation... We're not talking about a mass-free product here. This isn't a kind of problem when a 12 years old girl can't log into Facebook or watch the latest cute cats video on YouTube and the world crashes for her. We're talking about the situation when people can't access something they paid money for.

    The least Apple could do would be just to let people know they acknowledge the fact there is a problem (doesn't matter what it is, a screwed 2015-005 security update or iTunes servers problem) and they are trying to resolve it, by pushing them a message or something.

    I'm pi**** off. You should be too.

  • by figmentia,

    figmentia figmentia Dec 10, 2015 6:08 AM in response to CCAPPL
    Level 1 (0 points)
    Dec 10, 2015 6:08 AM in response to CCAPPL

    Same question here - same issue. No peripherals, just updated yesterday - and it got worse.   Happy to know I'm not alone!

  • by Jim Allen2,

    Jim Allen2 Jim Allen2 Dec 10, 2015 6:11 AM in response to Stas Sagdeyev
    Level 1 (4 points)
    Dec 10, 2015 6:11 AM in response to Stas Sagdeyev

    Tolerate this kind of service? I was HUNG UP on by TomTom customer support a couple of days ago after just ASKING a question. I work in IT and I've dealt with a lot of vendors customer service, and Apple is one of the better vendors. I'm hardly an "Apple lover" - I'm too old for that fanboy BS. I'm sure that Apple will refund you the rental cost... they've been good with me the couple of times I've had to ask for refunds.

     

    Let's work the problem - shall we?  I had the problem after trying to download the "free" digital copy of the "Minions" movie from the Universal web site and linking to iTunes for their copy. I'm just guessing but the 443 could have come from apple blocking the pass-thru login from an external site... I've seen this error with certificates before. The 443 is thrown because it can't establish a secure connection and the software reads it as a blocked port. This was prior to the patch release yesterday so I think it's  unrelated to that ... Just a timing issue. Then again - I don't know their code base - I could be way off. Just an educated guess. 

  • by Sugith Varughese,

    Sugith Varughese Sugith Varughese Dec 10, 2015 6:19 AM in response to Jim Allen2
    Level 2 (195 points)
    Dec 10, 2015 6:19 AM in response to Jim Allen2

    Same here.  The problem began for me two days ago when I tried to download the free digital copy of a movie from Universal, linking to iTunes for their copy.

     

    Now none of my purchased iTunes video content plays.

     

    (As for service, Apple responded within minutes to my service ticket and reposted the movie to my account, but it didn't fix it.  I've posted a second support ticket.)

  • by Chris "evilhomer" Sanderson,

    Chris "evilhomer" Sanderson Chris "evilhomer" Sanderson Dec 10, 2015 6:24 AM in response to CCAPPL
    Level 1 (4 points)
    iTunes
    Dec 10, 2015 6:24 AM in response to CCAPPL

    Just to add my experience

     

    Also started getting this error.  If I ignore it for a while it literally just goes away on its own, but its pretty annoying.  I do have devices connected but they were connected before and tried with everything disconnected.

     

    Tried restarting, clearing caches, signed out of my account and back in.  Each time it appeared it might have fixed it and might have done for a day or so but then it would come back.

     

    I called Apple Support since I have a new iMac and they suggested changing DNS settings and restarting all network devices which I did, and it seemed to fix it again, then a day later I went back on and the problem appeared again.

     

    I'm pretty confident this is either an issue with iTunes servers or the application.

     

    Hope we get a fix reasonably soon

  • by laurafromriver vale,

    laurafromriver vale laurafromriver vale Dec 10, 2015 6:48 AM in response to Chris "evilhomer" Sanderson
    Level 1 (4 points)
    iTunes
    Dec 10, 2015 6:48 AM in response to Chris "evilhomer" Sanderson

    I wrote to them too, and even though I included the link to this conversation to prove it's not just me, of course I got the usual baloney and then was given a phone number to call, which I didn't because we already know it's THEM not US....but how many more people do they need to ask about this before they fix it???

  • by 998Gav,

    998Gav 998Gav Dec 10, 2015 6:53 AM in response to CCAPPL
    Level 1 (0 points)
    Dec 10, 2015 6:53 AM in response to CCAPPL

    I don't think it relates purely to purchased video content - I don't have any video content in my iTunes library - only music and Im getting the identical error to everyone else.... and I haven't used iTunes for a few days, so there was nothing purchased / downloaded or streamed that caused it to bug out...

     

    As for Apple Customer Service - I have to say in fairness they are pretty **** good....and they have always been really helpful when I have to had speak to them and they have always followed up when they said they would. They are a **** sight better than a lot of the UK PLC companies in terms of customer care i can tell you.

  • by Chris "evilhomer" Sanderson,

    Chris "evilhomer" Sanderson Chris "evilhomer" Sanderson Dec 10, 2015 6:59 AM in response to laurafromriver vale
    Level 1 (4 points)
    iTunes
    Dec 10, 2015 6:59 AM in response to laurafromriver vale

    I would say, the best thing is for anyone suffering this to contact Apple.  Bugs are a fact of life and they are usually prioritized by potential cost/amount of people suffering as a result.  At the moment I initially struggled to find anyone else suffering the same issue which is why I called them up.  Of the millions of iTunes users there are probably just a couple of hundred complaining right now.

     

    Contacting Apple might be a bit of a chore and you'll inevitably need to go through a number of steps with them, but this is all just part of the process, ruling out lots of options.

     

    My gut feel is this is either a service related issue that will be fixed under the hood, or we'll see an iTunes update soon that rectifies the problem.

     

    In the meantime, some people have at least got it to work for a while by clearing caches, restarting etc.  Even if it doesn't solve your problem, it might just keep you going until the real fix is done

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