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My iPhone 5s screen is broken and unresponsive after a drop

I dropped it from about 5 feet and the screen is completely unresponsive with green lines. I can unlock it using the thumb recognition however I can't tap on anything. The phone is also slightly curved now and doesn't fit in the case properly. It also randomly selects apps and scrolls left and right spontaneously which I'm assuming is because the screen is getting inputs because it's bent. Is there any way to fix this? Anyone else have a similar case? Thanks in advance

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iOS 8.3

Posted on Dec 5, 2015 4:24 PM

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1 reply

Dec 7, 2015 8:06 AM in response to JayKim011

I'm afraid, you'll have to get the phone replaced. If the case is bent that much, a new screen will not fit as well. But that would be Apple's decision to make. Visit an Apple Store, Apple Authorized Service Provider or contact Apple Support to get it serviced.

Find an Apple Authorized Service Provider

iPhone - Contact Support - Apple Support


Screen repair service pricing

Repair and replacement costs depend on your iPhone model and your AppleCare product coverage. Apple will run a diagnostic test to determine whether your iPhone has experienced additional damage. If it has, or if it needs other repairs, you may need to pay an out-of-warranty service fee. Accidental damage isn't covered under the Apple One Year Limited Warranty.

Model Screen repair cost
iPhone 6 $109
iPhone 6s, iPhone 6 Plus, iPhone 5s, iPhone 5c, iPhone 5 $129
iPhone 6s Plus $149

Plus a $6.95 shipping fee, if required. Fees are in USD and exclude local tax. Pricing is for service through Apple. The final service fee we charge will be determined during testing. Pricing and terms vary for service through an Apple Authorized Service Provider.

Out-of-warranty repair service

If your repair isn’t covered by Apple’s One Year Limited Warranty, AppleCare+, or AppleCare Protection Plan, your iPhone might be eligible for out-of-warranty service. For example, liquid damage isn’t covered by warranty but might be eligible for out-of-warranty service. Some damage isn’t eligible at all, for example if your device has been broken into multiple pieces. See Apple’s Repair Terms and Conditions for complete details.
Read Apple’s Repair Terms and Conditions

Model Out-of-warranty service fee Battery service*
iPhone 6s Plus, iPhone 6 Plus $329

$79
*available only if battery
fails Apple’s diagnostic test

iPhone 6s, iPhone 6 $299
iPhone 5s, iPhone 5c, iPhone 5 $269
iPhone 4s $199
iPhone 4, iPhone 3GS, iPhone 3G $149

Plus a $6.95 shipping fee, if required. Fees are in USD and exclude local tax. Pricing is for service through Apple. The final service fee we charge will be determined during testing and may be less than the service fee listed above. Pricing and terms vary for service through an Apple Authorized Service Provider.

copied from Service Answer Center - iPhone

My iPhone 5s screen is broken and unresponsive after a drop

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