Apple TV goes black
WWhile watching a movie in plex it goes black for a few seconds then comes back to the movie. It has done this with the cnngo app also. Anyone else experience this? I have the apple tv 4. Thx
User profile for user:
AppleJoe
User level:
Community Manager
Hi mkstretch,
Thanks for using the Apple Support Communities!
I understand that your Apple TV is experiencing an issue where it sometimes goes black while using a couple of different apps.
I know this can be frustrating, especially with a new Apple TV, but there are some steps I would like you to try to begin troubleshooting. Please read over and work through both the Before you begin and If you can't hear audio or if you see a blank or distorted screen, static, or flickering sections from the following article.
Before you begin
Check the connections between your Apple TV and other devices:
- Firmly connect all the cables between your Apple TV, TV, and receiver.
- Make sure that you plugged your Apple TV into power.
- See if the light on your Apple TV is on. If it isn't on, press a button on your remote to wake your Apple TV.
- Make sure that your TV and receiver are on.
- Restart your Apple TV.
If you still need help, use the steps below for your issue.
If you can't hear audio or if you see a blank or distorted screen, static, or flickering
Check your connections and adjust your video and audio settings:
- Make sure that you select the HDMI input on your TV that matches the HDMI port that connects your Apple TV. Check your TV's user guide for help.
- If you're using an HDMI switch or receiver, connect your Apple TV directly to your TV.
- Try using a different HDMI cable.
For video issues, you can also try adjusting the HDMI and display settings on your Apple TV and TV. On your Apple TV, go to Settings > Audio and Video. If the screen is blank and you can’t go to Settings, you can still use your remote to change the resolution.
- Apple TV (4th generation): Hold Menu and Volume Down for five seconds.
- Apple TV (2nd or 3rd generation): Hold Menu and Up for five seconds.
After you let go of the buttons, your Apple TV will change to a new resolution every 20 seconds. Select OK to choose a resolution or select Cancel to quit.
Get help with audio, video, or power on Apple TV - Apple Support
Best!