Spongebob1960

Q: Downloaded two albums but can't play them offline, live in the bush what's going on?

DOwnloaded two albums through iTunes but can't play them offline even when that's requested. I live in the country no 4G access to wifi except at home. What's the process to get it to work??

iPhone 5s, iOS 7.1

Posted on Dec 5, 2015 11:57 PM

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Q: Downloaded two albums but can't play them offline, live in the bush what's going on?

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  • by joe_7399,

    joe_7399 joe_7399 Dec 7, 2015 11:05 AM in response to Spongebob1960
    Community Specialists
    Dec 7, 2015 11:05 AM in response to Spongebob1960

    Greetings Spongebob1960,

     

    Thanks for using the Apple Support Communities!

     

    I understand that you have some music that you would like to make available for offline listening, but so far you haven’t been successful. Before getting into more in-depth troubleshooting, I would first suggest reading over the instructions from the following article on making music available offline. 

     

    Save songs, albums, and playlists to listen to offline

    You can save songs, albums, or playlists to listen to when you're not connected to the Internet.* You must save songs, albums, or playlists on each device that you want to use for offline listening.

    *You can save music offline on up to 10 devices. These songs are accessible only during your Apple Music membership.

    On your iPhone, iPad, or iPod touch

    1. In the Music app, find the item that you want to save.
    2. Tap the More Options icon   to the right of the song, album, or playlist name.
    3. Tap Make Available Offline.

    Songs and albums appear under My Music > Library. Playlists appear under My Music > Playlists.

    On your Mac or PC

    1. In iTunes, find the item that you want to save in the My Music or Playlists tab. You can't save items to listen to offline from the iTunes Store.
    2. Click the cloud icon to the right of the song's name, on the album cover, or to the right of the playlist's name.

    Songs and albums appear under the My Music tab. Playlists appear in the Playlists tab, under Apple Music Playlists in the sidebar.

    View just songs, albums, and playlists that you saved to listen to offline

    • iPhone, iPad, and iPod touch: In the My Music tab, tap Library. Then tap any of the different views (Artists, Albums, etc.), and turn on Only Offline Music. A message that says "Showing only music on this [device]. Show All Music." appears at the top of the screen. Tap Show All Music to see all of your music.
    • Mac: In iTunes, from the menu bar at the top of your computer screen, choose View > Only Offline Music. A message that says "Showing only music on this computer. Show all music." appears at the top of the screen. Click "Show all music" to see all of your music.
    • Windows: Hold down the Control and B keys on your keyboard to open the iTunes menu bar. Choose View > Only Offline Music. A message that says "Showing only music on this computer. Show all music." appears at the top of the screen. Click "Show all music" to see all of your music.

     

    Add music from the Apple Music catalog to your library on your iPhone, iPad, iPod touch, Mac, or PC - Apple Support

     

    Have a great day!