HT201401: Get help with hardware features on your iPhone, iPad, and iPod touch

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smiljka
Level 1 (0 points)

Q: Can you help me what to do?

I bought an iPhone 5s in Spain on February 20, 2014 I have an invoice.

The software is broken and I went to Budapest and Hungarian authorized Apple service on October, 02.2014.

After the analise they found the fault, Servicer took my phone and gave me the new iPhone

The other day my software again stopped working. Now I went and authorized service in Belgrade, then I found out that

my phone (taken in Hungary) is not in Apple's database, and the first one(purchased in Spain) that I left in service

in Hungary, in Apple base seems like is active now. How is it possible, it's not my concern,

but  now I can not get the new phone.

What did they do in the Hungarian Service I do not know.

iPhone 5s, iOS 7.0.6

Posted on Dec 6, 2015 3:11 AM

by imobl,Solvedanswer
imobl imobl
Level 5 (6,905 points)
iPhone
A:

You may wish to start here: Contact Us

Posted on Dec 6, 2015 5:16 AM

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smiljka

Q: Can you help me what to do?

  • All replies
  • Helpful answers

  • by Rudegar,Helpful

    Rudegar Rudegar Dec 6, 2015 4:48 AM in response to smiljka
    Level 7 (28,411 points)
    Wireless
    Dec 6, 2015 4:48 AM in response to smiljka

    this is a user helping user forum I would contact apple about solving this mess, doubt us users like yourself can be of much assistance

  • by smiljka,

    smiljka smiljka Dec 6, 2015 4:53 AM in response to Rudegar
    Level 1 (0 points)
    Dec 6, 2015 4:53 AM in response to Rudegar

    Thank you for the answer! I can not find where to contact  Apple for such a case, can you give me instructions?

    Smiljka

  • by imobl,Solvedanswer

    imobl imobl Dec 6, 2015 5:16 AM in response to smiljka
    Level 5 (6,905 points)
    iPhone
    Dec 6, 2015 5:16 AM in response to smiljka

    You may wish to start here: Contact Us

  • by smiljka,

    smiljka smiljka Dec 6, 2015 6:32 AM in response to imobl
    Level 1 (0 points)
    Dec 6, 2015 6:32 AM in response to imobl

    Thank you for contacting!


    I do not know where to look for help and advice, I have a suspicion that I was tricked in Service in Budapest iCENTRE either László | Service Manager

    laszlo.bodis@icentre.hu | service@icentre.hu

    iCentre Apple Premium Reseller & Service Provider

    1036 Budapest, Bécsi út 77-79. | +36 1 439 3333

    Serbia is not on your list of countries, so I applied for support from the Croatian.

    I bought an iPhone 5s in Spain on February 20, 2014 I have an invoice (S / N: DNPLVB2XFFGG).

    The software is broken and I went to Budapest and Hungarian authorized Apple service on October, 02.2014.

    After the analise they found the fault, Servicer took my phone and gave me the new iPhone (S / N: DNPN622HFFGG)

    The other day my software again stopped working. Now I went and authorized service in Belgrade, then I found out that

    my phone (S / N: DNPN622HFFGG) is not in Apple's database, and the first one that I left in service

    in Hungary (S / N: DNPLVB2XFFGG) in your records seems like is active now. How is it possible, it's not my concern,

    but I now I can not get the new phone.

    What did they do in the Hungarian service I do not know.

    I have contacted the service manager in Budapest,Laszlo Bodis ,he told me that, regarding this case led the conversation with you,

    number: 4444390

    Awaiting your instructions what to do, what is the next act, so that I could use the phone.

     

    Best regards!

    Smiljka