Can you help me what to do?

Thank you for the answer! I can not find where to contact Apple for such a case, can you give me instructions?

Smiljka

Thank you for contacting!

I do not know where to look for help and advice, I have a suspicion that I was tricked in Service in Budapest iCENTRE either László | Service Manager

laszlo.bodis@icentre.hu | service@icentre.hu

iCentre Apple Premium Reseller & Service Provider

1036 Budapest, Bécsi út 77-79. | +36 1 439 3333

Serbia is not on your list of countries, so I applied for support from the Croatian.

I bought an iPhone 5s in Spain on February 20, 2014 I have an invoice (S / N: DNPLVB2XFFGG).

The software is broken and I went to Budapest and Hungarian authorized Apple service on October, 02.2014.

After the analise they found the fault, Servicer took my phone and gave me the new iPhone (S / N: DNPN622HFFGG)

The other day my software again stopped working. Now I went and authorized service in Belgrade, then I found out that

my phone (S / N: DNPN622HFFGG) is not in Apple's database, and the first one that I left in service

in Hungary (S / N: DNPLVB2XFFGG) in your records seems like is active now. How is it possible, it's not my concern,

but I now I can not get the new phone.

What did they do in the Hungarian service I do not know.

I have contacted the service manager in Budapest,Laszlo Bodis ,he told me that, regarding this case led the conversation with you,

number: 4444390

Awaiting your instructions what to do, what is the next act, so that I could use the phone.

Best regards!

Smiljka