Q: iPhone disappears after a few seconds in Photos
Hello,
I have an iPhone 6 that will disappear after a few seconds in Photos. I plug the phone in, load up Photos, and see it there. I have enough time to click on the phone and it starts to load image previews and then it just disappears out of Photos. It is still 'mounted' in iTunes (though I have tried having iTunes both open and closed during this whole process and I get the same result with Photos). The old iPhoto app doesn't have a problem. It doesn't appear to be a physical connection issue -- Lightning port is nice and clean and have tried different cables. All apps and OS X are up to date. For funsies I've tried rebuilding the Photos library just in case. No dice. Am I looking at a complete re-install to get Photos fixed? Should I back up everything to Time Machine, re-install OS X over the network, and then restore the Time Machine data?
Thanks
Photos, OS X El Capitan (10.11.1)
Posted on Dec 6, 2015 7:40 PM
Try to install the recent El Capitan 10.11.2 update. The release notes claim that this update is fixing a bug when importing from an iPhone, see:
About the OS X El Capitan v10.11.2 Update - Apple Support
The OS X El Capitan v10.11.2 update improves the stability, compatibility, and security of your Mac, and is recommended for all users.
This update:
- Improves Wi-Fi reliability
- Improves the reliability of Handoff and AirDrop
- Fixes an issue that may cause Bluetooth devices to disconnect
- Fixes an issue that prevented Mail from deleting messages in an offline Exchange account
- Fixes an issue that prevented importing photos from an iPhone to a Mac using a USB cable
- Improves iCloud Photo Sharing for Live Photos
- Fixes an issue that may prevent Mail from completing the upgrade
- Fixes an issue that may prevent signing in to FaceTime and Messages
Posted on Dec 9, 2015 8:35 AM