Apple Music songs vanished…please help.

Question

Apple Music songs vanished…please help.

Here's the breakdown: recently made a new Apple ID and signed up for Apple Music. Downloaded roughly 8000 songs, and started the long process of making them available offline. Most of them made it from the cloud to my Mac, but then the downloads froze. I tried to pause and then resume the process, but it didn't work. So i tried signing out and then signing back in, hoping it would restart the rest of the songs being made available offline. When I signed back in, everything was gone. The only thing left in my library was an album that I bought because I couldn't find it with Apple Music. I am beyond fed up with iTunes lately and would love for some assistance.

MacBook Pro

Posted on Dec 6, 2015 9:27 PM

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Answer 1

Dec 6, 2015 9:57 PM in response to JohnnyFrustrated

Update: I just went on my new iPod touch that I've been trying to set up, and all these songs that vanished are there. I am not tech savvy so I don't understand why they're not showing up in my library. I need to get them all back, make them all available offline, and then do a proper sync with this **** iPod. I want these songs on the go. It has been problem after problem lately, and even the guy at the Apple Store couldn't figure out my issue which led me to creating this brand new ID and building my library from scratch again. Can one of you knowledgable people help me out here?

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Answer 2

Dec 6, 2015 10:06 PM in response to JohnnyFrustrated

When you indicate that they are "not showing up in your library", what library are you referring to and where? Where are you looking for the music? What path?

Here is a support article that may be of assistance:

Add music from the Apple Music catalog to your library on your iPhone, iPad, iPod touch, Mac, or PC - Apple Support

Here is the link to the support page with all of the support topics:

https://www.apple.com/support/music/manage/

Cheers,

GB

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Answer 3

Dec 6, 2015 10:32 PM in response to gail from maine

When I opened iTunes this morning, I had all those songs right in front of me in the library. A good chunk of them hadn't been made available offline yet (they still had the little cloud icon beside them) but they were all still visible. All I wanted to do was finish downloading the rest onto my Mac. When the downloads stopped (and when I couldn't restart them) that's when I signed out quickly hoping that upon signing back in, they would resume downloading. Now all I see when I open my iTunes is an empty library, except the one album I actually bought from the iTunes store. If all these songs are still on my iCloud, how do I bring them back? I feel like this should be really simple, but the answer eludes me.

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Answer 4

Dec 7, 2015 2:18 PM in response to JohnnyFrustrated

Did you read the instructions in the support article I provided a link to? If so, at what point in the instructions are you running into trouble specifically? What, exactly, happens when you try to execute that step?

Cheers,

GB

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