HT201077: Get help using iCloud Photo Sharing and shared albums

Learn about Get help using iCloud Photo Sharing and shared albums

urologyhealth

Level 1 (4 points)

iPhone

Q: ALBUMS VIEWS IN PHOTO APP NOT RESPONDING- ONLY MOMENTS VIEW. NO SOLUTIONS FOR 3 WEEKS FROM ENGINEERING

For the last 3 weeks or more, when i go to iCloud.com and check my photos- I only see

MOMENTS VIEW. When i click on ALBUMS view - i get error message that this app is not responding.

choices are to reload or send data to APPLE.

Senior APPLE advisor has sent case up to engineering and I have gotten no word for almost 3 weeks.

I have EL CAPITAN on my MACBOOK AIR. this is very frustrating and I've backed up all my photos on external

hard drive and AMAZON CLOUD PHOTOS (which works very well).

I'm wondering if anyone else has same problem. I'm also bothered that APPLE has chosen to have a MOMENTS view.

Why are they choosing important Moments for me? I don't even need that category-I prefer organizing my photos myself-into ALBUMS and i have a FAVORITES album.

MacBook Air (13-inch Mid 2012), OS X Yosemite (10.10.3)

Posted on Dec 6, 2015 8:31 PM

I have this question too

Q: ALBUMS VIEWS IN PHOTO APP NOT RESPONDING- ONLY MOMENTS VIEW. NO SOLUTIONS FOR 3 WEEKS FROM ENGINEERING

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by LarryHN,Helpful

LarryHN Dec 7, 2015 5:29 AM in response to urologyhealth
Level 10 (84,239 points)

Photos for Mac

Dec 7, 2015 5:29 AM in response to urologyhealth

For the last 3 weeks or more, when i go to iCloud.com
Ok - what exactly happens using Photos on your Mac (not iCloud.com)?

LN
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by urologyhealth,

urologyhealth Dec 7, 2015 5:31 AM in response to LarryHN
Level 1 (4 points)

iPhone

Dec 7, 2015 5:31 AM in response to LarryHN

Larry,

I click on each view and it seems fine--photos, all photos, events I've created. It only happens on iCloud.com

contacts, calendars notes all seem to be in sync

Thanks for your interest.

Jerrold
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by Csound1,

Csound1 Dec 7, 2015 5:37 AM in response to urologyhealth
Level 9 (50,297 points)

Desktops

Dec 7, 2015 5:37 AM in response to urologyhealth

There is no album view in Photos, that was in iPhoto.
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by léonie,

léonie Dec 7, 2015 5:44 AM in response to urologyhealth
Level 10 (105,908 points)

iCloud

Dec 7, 2015 5:44 AM in response to urologyhealth

For the last 3 weeks or more, when i go to iCloud.com and check my photos- I only see

MOMENTS VIEW. When i click on ALBUMS view - i get error message that this app is not responding.

choices are to reload or send data to APPLE.

It is the same here. The "Albums" tab in the Photos.app at https://www.icloud.com is causing the Photos.app to crash since about a week.
I keep sending the report to Apple and ignore it, since iCloud Photo Library is working fine on my iPad and Mac.
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HT201077: Get help using iCloud Photo Sharing and shared albums

Q: ALBUMS VIEWS IN PHOTO APP NOT RESPONDING- ONLY MOMENTS VIEW. NO SOLUTIONS FOR 3 WEEKS FROM ENGINEERING

All replies Helpful answers

by LarryHN,★Helpful

by urologyhealth,

by Csound1,

by léonie,

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by LarryHN,Helpful