Q: Locked out of Game Center, but Apple ID works elsewhere

Question

bastion

Level 1 (5 points)

Q: Locked out of Game Center, but Apple ID works elsewhere

Yesterday, out of nowhere, my iPad reported that my Apple ID was locked for security reasons. Oddly this lock seems to only apply to Game Center. Every other facility I could think of that uses it works fine. I tried going through the unlock procedure but apparently I can't remember the answer to one of my security questions (I find it an odd breach of normal security practices that it tells me how many I got wrong) and the password reset mail that is allegedly sent hasn't shown up. Yes, I did check junk/spam traps. Any thoughts?

Posted on Dec 7, 2015 4:22 AM

I have this question too

Solved

mario49

Community Specialists

A:

Hello bastion,

After reviewing your post, It sounds like the Apple ID is locked in only one service. I would recommend you read these articles, they may be able to help troubleshoot the issue.

If your Apple ID is locked - Apple Support

If you forgot the answers to your Apple ID security questions - Apple Support

Thank you for using Apple Support Communities.
Have a nice day.

Posted on Dec 8, 2015 11:32 AM

Q: Locked out of Game Center, but Apple ID works elsewhere

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by bastion,

bastion Dec 8, 2015 2:11 PM in response to mario49
Level 1 (5 points)

Dec 8, 2015 2:11 PM in response to mario49

Thanks for the response. Unfortunately, as noted, the password reset mail never arrives.
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by mario49,

mario49 Dec 8, 2015 2:33 PM in response to bastion
Community Specialists

Dec 8, 2015 2:33 PM in response to bastion

Hey bastion,

I understand that you did not receive the verification emails and you cannot reset the security answers. In this article there is one section that seems like it addresses the steps you have already taken.
If you forgot the answers to your Apple ID security questions - Apple Support
If you couldn't send a reset email, don't have a rescue email address, or can't access email at your rescue email address, contact Apple Support. Apple may ask you to generate a temporary support PIN to verify your identity. After you reset your security questions, you might want to update your rescue email address.
If you have trouble remembering your security questions, you might want to set up two-step verification. With two-step verification, you don't need security questions to secure your account or verify your identity.

Thank you for using Apple Support Communities.
Have a good one.
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by bastion,

bastion Dec 8, 2015 2:54 PM in response to mario49
Level 1 (5 points)

Dec 8, 2015 2:54 PM in response to mario49

Ah, yes. I had somehow glossed over that. Thank you for the gentle pointer.

As it turns out, I decided to try logging in again. This time it let me in.

Thank you again for your time. I'll try to read more carefully in the future.
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Accepted Answer · Dec 8, 2015 11:32 AM

mario49

Community Specialists

Dec 8, 2015 11:32 AM in response to bastion

Hello bastion,

After reviewing your post, It sounds like the Apple ID is locked in only one service. I would recommend you read these articles, they may be able to help troubleshoot the issue.

If your Apple ID is locked - Apple Support

If you forgot the answers to your Apple ID security questions - Apple Support

Thank you for using Apple Support Communities.
Have a nice day.

Q: Locked out of Game Center, but Apple ID works elsewhere

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