Family share wiped out photos/videos

Question

Level 1

13 points

Family share wiped out photos/videos

I setup family share at my home and when I added my wife all of her photos and videos disappeared off her phone and laptop.

Any ideas?

iMac, OS X Yosemite (10.10.3)

Posted on Dec 7, 2015 8:28 AM

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Answer 1

zinacef

Level 10

88,810 points

Dec 7, 2015 10:03 AM in response to DarrenT

Photos aren't automatically shared through Family Sharing. You have to add your wife to a shared album you create first. See if this helps -- If you don't see your family's shared content - Apple Support

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Answer 2

DarrenT Author

Level 1

13 points

Dec 7, 2015 11:48 AM in response to zinacef

Thanks! I'll check that out. How do I get her photos back that went away when I turned on family share?

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Answer 3

zinacef

Level 10

88,810 points

Dec 7, 2015 1:18 PM in response to DarrenT

DarrenT wrote:

Thanks! I'll check that out. How do I get her photos back that went away when I turned on family share?

Activating Family Sharing shouldn't/wouldn't have deleted her Photos. Were the Photos in iCloud Photo Library or in Photo Stream?

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Answer 4

DarrenT Author

Level 1

13 points

Dec 8, 2015 7:13 AM in response to zinacef

Its possible that they were in iCloud before, however I didn't think iCloud stored video. For some reason those have gone away as well.

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Answer 5

zinacef

Level 10

88,810 points

Dec 8, 2015 9:45 AM in response to DarrenT

DarrenT wrote:

Its possible that they were in iCloud before, however I didn't think iCloud stored video. For some reason those have gone away as well.

Yes, iCloud does store video as well. If they were in iCloud and now gone, then I'd have to say they're completely gone. Could it be that some accidentally deleted them?

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