HT201454: If you don't see your family's shared content
Learn about If you don't see your family's shared content
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Dec 8, 2015 1:02 AM in response to me100finnby King_Penguin,How the account is re-enabled will depend upon why it's been disabled. If for security reasons then resetting the password might fix it : If your Apple ID has been locked - Apple Support
He might then need to log out and back into the account wherever he's using it : What to do after you change your Apple ID email address or password - Apple Support
If that doesn't fix it then contact iTunes Support : http://www.apple.com/support/itunes/ww