mac pro late 2013 freeze and reboot

Question

mac pro late 2013 freeze and reboot

hi there,

im asking now this forum after 3 days with apple support on the phone didnt deliver any solution

after various formats and internet recoveries etc. my mac pro still freezes every time i start itunes within 5-10 seconds.

after a further 5 seconds the system reboots.

further video editing software like davinci resolve and after effects or premiere are all not showing any videos imported and the application are semi-freezing. can still move the mouse but the whole OSX becomes unresponsive in a way that i cant open any further application anymore until i do a complete reboot.

ironically software like protools 12 and cubase 8 are running fine.

the console log doesnt give any clarity as it doesnt throw an error at crash time opening itunes.

I checked also the RAM by removing each one by one and booting again->starting ITUNES-> crash.

im actually not the only one with this issue as someone posted similar issues in the ITUNES forum, but i think such a post belongs here.

Im completely lost with ideas and I would call myseld a very experienced PC user....

any help, similar story etc. appreciated.

I feel this is one of the strangest error I have ever seen and I ow 4 further macs (macbook,macbook pro, etc..) and have never seen something like this.

best M.

Mac Pro (Late 2013), 8 core, 64 gb, ATI F700 1TB SSD

Posted on Dec 7, 2015 12:04 PM

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Answer 1

Dec 7, 2015 1:07 PM in response to mauricefromdubai

Like to amend that i tested this with Yosemite and El capitan, happens all the time.

with ITUNES 12.2 or 12.3 doesnt matter.

Mac pro now unusable for over 2 weeks and no solution in sight...

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Answer 2

Dec 7, 2015 1:23 PM in response to mauricefromdubai

Start time: 01:18:54 12/08/15

Model Identifier: MacPro6,1

System Version: OS X 10.10.5 (14F27)

Kernel Version: Darwin 14.5.0

Time since boot: 10 minutes

USB

Cruzer Force (SanDisk Corporation)

Razer Taipan (Razer)

Diagnostic reports

2015-12-08 Kernel gpuRestart x20

Shutdowns

Dec 8 01:05:10 Previous shutdown cause: -62

Dec 8 01:08:42 Previous shutdown cause: -62

Log

Dec 8 01:08:45 com.apple.xpc.launchd.domain.pid.SecurityAgent.191: Path not allowed in target domain: type = uid, path = /System/Library/PrivateFrameworks/SpeechRecognitionCore.framework/Versions/A/XP CServices/com.apple.SpeechRecognitionCore.brokerd.xpc/Contents/MacOS/com.apple.S peechRecognitionCore.brokerd error = 1: Operation not permitted, origin = /System/Library/Frameworks/Security.framework/Versions/A/XPCServices/SecurityAg ent.xpc

Dec 8 01:08:45 com.apple.xpc.launchd.domain.pid.SecurityAgent.191: Failed to bootstrap path: path = /System/Library/Frameworks/Security.framework/Versions/A/XPCServices/XPCTimeSta mpingService.xpc, error = 1: Operation not permitted

Dec 8 01:08:45 com.apple.xpc.launchd.domain.pid.SecurityAgent.191: Failed to bootstrap path: path = /System/Library/PrivateFrameworks/DataDetectorsCore.framework/Versions/A/XPCSer vices/DataDetectorsDynamicData.xpc, error = 1: Operation not permitted

Dec 8 01:08:45 com.apple.xpc.launchd.domain.pid.SecurityAgent.191: Failed to bootstrap path: path = /System/Library/PrivateFrameworks/SpeechRecognitionCore.framework/Versions/A/XP CServices/com.apple.SpeechRecognitionCore.brokerd.xpc, error = 1: Operation not permitted

Dec 8 01:08:45 com.apple.xpc.launchd.domain.pid.SecurityAgent.191: Failed to bootstrap path: path = /System/Library/Frameworks/AppKit.framework/Versions/C/XPCServices/SandboxedSer viceRunner.xpc, error = 1: Operation not permitted

Dec 8 01:08:45 com.apple.xpc.launchd.domain.pid.SecurityAgent.191: Failed to bootstrap path: path = /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Diction aryServices.framework/Versions/A/XPCServices/com.apple.DictionaryServiceHelper.x pc, error = 1: Operation not permitted

Dec 8 01:08:45 com.apple.xpc.launchd.domain.pid.SecurityAgent.191: Failed to bootstrap path: path = /System/Library/Frameworks/IOKit.framework/Versions/A/XPCServices/IOServiceAuth orizeAgent.xpc, error = 1: Operation not permitted

Dec 8 01:08:45 com.apple.xpc.launchd.domain.pid.SecurityAgent.191: Failed to bootstrap path: path = /System/Library/Frameworks/Security.framework/Versions/A/XPCServices/XPCKeychai nSandboxCheck.xpc, error = 1: Operation not permitted

Dec 8 01:08:45 com.apple.xpc.launchd.domain.pid.SecurityAgent.191: Path not allowed in target domain: type = uid, path = /System/Library/Frameworks/AppKit.framework/Versions/C/XPCServices/SandboxedSer viceRunner.xpc/Contents/MacOS/SandboxedServiceRunner error = 1: Operation not permitted, origin = /System/Library/Frameworks/Security.framework/Versions/A/XPCServices/SecurityAg ent.xpc

Dec 8 01:08:45 com.apple.xpc.launchd.domain.pid.SecurityAgent.191: Path not allowed in target domain: type = uid, path = /System/Library/PrivateFrameworks/SpeechRecognitionCore.framework/Versions/A/XP CServices/com.apple.SpeechRecognitionCore.brokerd.xpc/Contents/MacOS/com.apple.S peechRecognitionCore.brokerd error = 1: Operation not permitted, origin = /System/Library/Frameworks/Security.framework/Versions/A/XPCServices/SecurityAg ent.xpc

Dec 8 01:08:45 com.apple.xpc.launchd.domain.pid.SecurityAgent.191: Path not allowed in target domain: type = uid, path = /System/Library/PrivateFrameworks/DataDetectorsCore.framework/Versions/A/XPCSer vices/DataDetectorsDynamicData.xpc/Contents/MacOS/DataDetectorsDynamicData error = 1: Operation not permitted, origin = /System/Library/Frameworks/Security.framework/Versions/A/XPCServices/SecurityAg ent.xpc

Dec 8 01:08:45 com.apple.xpc.launchd.domain.pid.SecurityAgent.191: Path not allowed in target domain: type = uid, path = /System/Library/PrivateFrameworks/GeoServices.framework/Versions/A/XPCServices/ com.apple.geod.xpc/Contents/MacOS/com.apple.geod error = 1: Operation not permitted, origin = /System/Library/Frameworks/Security.framework/Versions/A/XPCServices/SecurityAg ent.xpc

Dec 8 01:08:54 com.apple.xpc.launchd.domain.pid.BKAgentService.270: Path not allowed in target domain: type = pid, path = /Library/Frameworks/iTunesLibrary.framework/Versions/A/XPCServices/com.apple.iT unesLibraryService.xpc error = 147: The specified service did not ship in the requestor's bundle, origin = /System/Library/PrivateFrameworks/BookKit.framework/Versions/A/XPCServices/com. apple.BKAgentService.xpc

Dec 8 01:08:59 com.apple.spindump: Service exited with abnormal code: 75

Dec 8 01:09:09 com.apple.spindump: Service exited with abnormal code: 75

Dec 8 01:09:19 com.apple.spindump: Service exited with abnormal code: 75

Dec 8 01:09:29 com.apple.spindump: Service exited with abnormal code: 75

Dec 8 01:09:39 com.apple.spindump: Service exited with abnormal code: 75

Dec 8 01:09:49 com.apple.spindump: Service exited with abnormal code: 75

Dec 8 01:09:59 com.apple.spindump: Service exited with abnormal code: 75

Dec 8 01:10:09 com.apple.spindump: Service exited with abnormal code: 75

Dec 8 01:10:19 com.apple.spindump: Service exited with abnormal code: 75

Dec 8 01:10:29 com.apple.spindump: Service exited with abnormal code: 75

Dec 8 01:10:39 com.apple.spindump: Service exited with abnormal code: 75

Memory: kernel_task (UID 0) is using 3023 MB

Agents

com.apple.AirPortBaseStationAgent

Restricted files: 2

Lockfiles: 3

Elapsed time (s): 124

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Answer 3

Dec 7, 2015 1:38 PM in response to mauricefromdubai

Please note this is the report aftert a clean new install of yosemite after formating the harddriven and doing internet recovery!!, so many errors!

just saw that GPU error code and thought i run CMD D diagnostics and got this picture after rebooting!

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Answer 4

DonH49

Level 6

16,716 points

Dec 7, 2015 2:51 PM in response to mauricefromdubai

First thing I'd go after is what you have connected to that Mac Pro. A simple thing like a wrong usb extension cable can do it. Disconnect everything and try again.

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Answer 5

Dec 7, 2015 3:35 PM in response to DonH49

if you look my initial post, i wrote i was 3 days with apple support on the phone, i followed every possible step there is and that was the basic stuff i did on day 1 and never reconnected anything since.

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Answer 6

Dec 7, 2015 4:34 PM in response to mauricefromdubai

I can not see from your list what kernel extensions you have added, if any.

But if there are none, this is indicative of a graphics card Hardware problem:

Diagnostic reports

2015-12-08 Kernel gpuRestart x20

the GPU should not be restarting often. That is a problem.

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Answer 7

Linc Davis

Level 10

209,739 points

Dec 7, 2015 6:35 PM in response to mauricefromdubai

The problem is caused by a faulty graphics processor or some other hardware fault.

Make a "Genius" a ppointment at an Apple Store, or go to another authorized service provider. You may have to leave the machine there for several days.

Back up all data on the internal drive(s) before you hand over your computer to anyone. There are ways to back up a computer that isn't fully functional—ask if you need guidance.

If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to an empty drive from any of them.) Don’t erase the recovery partition, if present.

Keeping your confidential data secure during hardware repair

Apple also recommends that you deauthorize a device in the iTunes Store before having it serviced.

*An SSD doesn't need to be zeroed.

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Answer 8

Dec 8, 2015 3:12 AM in response to Linc Davis

lcukily i did get a geniues for thursday in advance. thanks linc btw for your script, i used it to post my logs... very helpful. will report back after

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Answer 9

Dec 18, 2015 11:53 AM in response to mauricefromdubai

Got my issue fixed. I booked a genius bar apportionment and they replaced both graphics cards.

So it seems like it's an odd graphics/hardware issue.

Hope that helps!

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Answer 10

Dec 18, 2015 12:35 PM in response to SuperSoul9

same here, got it back 2 days ago, replaced one of the graphics cards!

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