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Remote Desktop Update Problem

Ran Software Update today and it asked me to install a Remote Desktop Client update. Ran the update, then tried to lauch Remote Update. Got the message "the Remote Desktop Administrator software does not match the installed Client software version". Dowloaded the Remote Update Admin update, and when I attempt to install I get a message that says "You cannot install Remote Desktop Admin Update on this volume. This update could not find Remote Desktop administrator program. Prior to these updates I was able to use Remote Desktop perfectly. Now I can't even open the application. Any ideas why?

PowerBook G4, Mac OS X (10.4.8)

Posted on Nov 16, 2006 8:05 PM

Reply
18 replies

Nov 17, 2006 4:26 AM in response to Bob Abbate

Sorry I can't offer any help other than to say I had exactly the same problem today.

I further compounded my trouble by trying to un-install ARD 3.0. Now when I try to re-install 3.0 it says "a newer version of this package is already installed" yet when I try to run the 3.1 update it tells me it can't find the administrator program.

I'm stuck in a loop. Any help on this issue would be greatly appreciated!

Nov 17, 2006 5:53 AM in response to MustardPlug

I had exactly the same problems with the Remote Desktop updater. Here's how I got it working:

Disabled Remote Desktop: Uncheck Remote Desktop in System Preference -> Sharing Preferences

Follow these Remote Desktop uninstall instructions:

http://docs.info.apple.com/article.html?artnum=108021

You DO need to go through EVERY step.

Then I re-installed Remote Desktop from the Remote Desktop CD.

When I launched Remote Desktop it failed with the identical message.

So I re-installed the 3.1 updater. Now Remote Desktop 3.1 looks like it is working...

iMac Core Duo Mac OS X (10.4.8)

Nov 17, 2006 6:52 AM in response to showsley

I also had this problem and cured it by:

(Go to bottom and see "Note 1:" first to see if you've done this then continue)

Going to "System/Library/CoreServices" then made a copy and removed "RemoteManagement" folder which removes the ARDAgent 3.1.
Then:
Just to be on the safe went to "Library/StartupItems" then made a copy and removed "RemoteDesktopAgent"

Restarted and re-installed ARD, updated ARD via "RemoteDesktopAdmin310.dmg".

Everything works fine now.

Note 1: Don't move ARD out of the Applications folder or into another folder in your Applications folder as the updater can't find it.
Note 2: Client 3.1 is installed by default by 3.1 updater.

Mark

G5 Duel 2.3GHz, iMac 2.66GHz intel Mac OS X (10.4.8)

Nov 17, 2006 7:34 AM in response to showsley

OK, I'm in need or "Terminal For Idiots" instruction. Turned off ARD in System Prefs. I deleted ARD applications, emptied the trash. I'm up to the point where I have to execute these commands in Terminal ( http://docs.info.apple.com/article.html?artnum=108021). Terminal is a playground I've never played in before. How do I execute these commands? Where do I paste them? Do I paste them in line by line, or all at once? How will I know that the command "worked"?
Thanks,
Bob

Nov 17, 2006 7:41 AM in response to Bob Abbate

Figured out how to run a command, ran the first line of the listed commands, this is what I see. Is this what I'm SUPPOSED to see?

Last login: Fri Nov 17 10:41:41 on ttyp2
$ rm -r ~/Library/Application\ Support/Remote\ Desktop/
$ sudo rm -rf /var/db/RemoteManagement
; exit
Welcome to Darwin!
[Bob-Abbates-PowerBook-2:~] bobabbat% $ rm -r ~/Library/Application\ Support/Remote\ Desktop/
tcsh: $: Command not found.
[Bob-Abbates-PowerBook-2:~] bobabbat% $ sudo rm -rf /var/db/RemoteManagement
tcsh: $: Command not found.
[Bob-Abbates-PowerBook-2:~] bobabbat% ; exit
logout
[Process completed]












PowerBook G4 Mac OS X (10.4.8)

Nov 17, 2006 11:02 AM in response to Bob Abbate

I'm in need or "Terminal For Idiots" instruction.


OK the $ represents the 'prompt' waiting for input when you open up the Terminal window.

Copy the text AFTER the $ [one line at a time] and paste in the terminal window eg

sudo rm -rf /var/db/RemoteManagement

then hit Return after you have pasted each line

[NB you'll be asked for your admin password]

How will I know that the command "worked"?


Actually there's no feedback if it worked just the $ prompt waiting for the next line to be pasted in.

Didn't install the Remote Desktop Admin software into the Applications folder, or moved it after installation?


No. Remote Dektop was in the Applications folder and never got moved. My guess is the updater just didn't get chance to finish up after other updates were downloaded.

If that was the cause of the problem it might be worth running this Remote Desktop updater seperate from any other software updater.

iMac Core Duo Mac OS X (10.4.8)

Nov 17, 2006 5:58 PM in response to Bob Abbate

I had today the same problem. Called Apple. The support person told me that the updater would be missing the "original install receipt" and that I should re-install 3.0 first and then run the updater again. He also told me that I would not lose any of my settings by doing this.

It worked. I could update to 3.1 and all of my settings were still there.

azdesertman

Mac OS X (10.4.8)

Nov 18, 2006 5:58 AM in response to Bob Abbate

I had just the same problem installing RD 3.1

For my problem it was easy to resolve:
I had the RD-Admin software placed in a subfolder in the applications folder.
I just moved the application file one level higher in the application folder and the update for the admin file worked correctly (download the "RemoteDesktopAdmin310.dmg from the apple homepage).

Good look for oll that have the same problem.

Nov 19, 2006 9:14 AM in response to Bob Abbate

I still can't get the update to work. Doesn't matter if I download it from the Apple website or use Software update. Once the update is installed, ARD will not launch. Luckily, from reading these postings I now know how to get back where I re-install ARD 3.0. However, even ARD 3.0 doesn't seem now to be running right because every time I launch it, it goes through the set-up/optimizing. My groups are still there, but it goes through the set up EVERY launch.

Should I just forget about the update? Twice burned makes me a bit reluctant to try again.

Any suggestions on why I have to go through the set up/optimizing every time I launch ARD 3.0?

iBook Mac OS X (10.3.9)

iBook Mac OS X (10.3.9)

Remote Desktop Update Problem

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