Q: download button doesn't "click"
so I have been trying this for a few weeks. I get to the download button on the El Capitan page - I click it and it doesn't respond. I want to upgrade and I get nothing. any help please....
running Yosemite 10.10.5
mac, Mac OS X (10.5.7)
Posted on Dec 7, 2015 6:11 PM
Community Specialists
Hello drosz22,
That is an interesting issue as to why your unable to download OS X El Capitan from the Mac App Store. Let' see if we can that downloaded for you.
The first thing I would try is Safe Mode. Restart your Mac and hold the Shift key until you see the Apple Logo. Once you are able to log in, try downloading OS X El Capitan. If it works, then restart your computer and run the installer. It would have downloaded to your Applications folder or you can look in LaunchPad.
If it doesn't work, try downloading it in a different user on your Mac. The article below will talk to both options as troubleshooting issues with software on your Mac.
Mac OS X: How to troubleshoot a software issue
https://support.apple.com/en-us/HT201516
Take care
Posted on Dec 10, 2015 11:17 PM