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My Apple Watch thinks I am someone else

My phone has my contact as me, yet my Apple Watch calls me by my son's name/contact. How can I fix that? If I ask my watch to take me home for example, it gives me directions to his house. Is there a setting on the watch or watch app on the phone?

Posted on Dec 7, 2015 5:55 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 8, 2015 10:35 AM

Hi


After checking that your Apple Watch has been set up with your Apple ID, try the following steps:


  • On your iPhone, in the Contacts app:
    • Check that your contact card contains your name, Apple ID email address and phone number. Remove any of your son's information that may appear in your contact card.
    • Check that a separate contact card exists for your son and that it does not include any of your contact details.
  • On your iPhone, go to: Settings > Mail, Contacts, Calendars > in the Contacts section, check that My Info is using your contact card.
  • On your iPhone, go to: Settings > General > Siri > My Info - check that your contact card is selected.
  • On your Apple Watch: ask Siri "what is my name?"


After making any changes:

  • On your iPhone, in the Watch app, go to: My Watch > General > Reset > tap on Reset Sync Data.
  • Nothing will seem to happen, but the process will run in the background / invisibly to the user, so allow a minute or so.


It may then also help to restart both your iPhone and your watch. Turn both devices off first, then restart your iPhone before restarting your watch:

  • To turn your watch off: press and hold the side button until you see the Power Off slider; drag the slider to turn off.
  • To turn it back on: press and hold the side button until you see the logo.
4 replies
Question marked as Top-ranking reply

Dec 8, 2015 10:35 AM in response to rizmusic

Hi


After checking that your Apple Watch has been set up with your Apple ID, try the following steps:


  • On your iPhone, in the Contacts app:
    • Check that your contact card contains your name, Apple ID email address and phone number. Remove any of your son's information that may appear in your contact card.
    • Check that a separate contact card exists for your son and that it does not include any of your contact details.
  • On your iPhone, go to: Settings > Mail, Contacts, Calendars > in the Contacts section, check that My Info is using your contact card.
  • On your iPhone, go to: Settings > General > Siri > My Info - check that your contact card is selected.
  • On your Apple Watch: ask Siri "what is my name?"


After making any changes:

  • On your iPhone, in the Watch app, go to: My Watch > General > Reset > tap on Reset Sync Data.
  • Nothing will seem to happen, but the process will run in the background / invisibly to the user, so allow a minute or so.


It may then also help to restart both your iPhone and your watch. Turn both devices off first, then restart your iPhone before restarting your watch:

  • To turn your watch off: press and hold the side button until you see the Power Off slider; drag the slider to turn off.
  • To turn it back on: press and hold the side button until you see the logo.

My Apple Watch thinks I am someone else

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