TanBrar

Q: cant change region on App Store after cancelling apple music membership

I can not change Country on app store after cancelling apple music membership (turn off Automatic Renewal), still getting the same message "To change stores, you must first cancel your Apple Music membership"

iPhone 5s, iOS 9.1

Posted on Dec 7, 2015 10:22 PM

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Q: cant change region on App Store after cancelling apple music membership

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  • by pedro d,Helpful

    pedro d pedro d Dec 15, 2015 4:44 AM in response to TanBrar
    Community Specialists
    Dec 15, 2015 4:44 AM in response to TanBrar

    Hello there, TanBrar.

     

    It seems you're unable to change Country on your App Store because you still get a message that you have to cancel Apple Music, even though you have already done so.  The following Knowledge Base article provides some clarification on how the process of cancelling Apple Music completes:

     

    Manage your Apple Music membership on your iPhone, iPad, iPod touch, Mac, or PC

     

    Turn off automatic renewal to cancel your membership

    If you want to cancel your Apple Music membership, turn off Automatic Renewal.

    Your membership might renew if you don't turn off Automatic Renewal more than 8 hours before your renewal date.

    On your iPhone, iPad, or iPod touch

    1. In the Music app, tap your profile icon in the upper-left corner.
    2. Tap View Apple ID. You might need to sign in.
    3. Under Subscriptions, tap Manage. If you have more than one subscription, tap Your Membership (Apple Music Membership) to see your membership options.
    4. Under Renewal Options, turn off Automatic Renewal. Confirm your selection, then tap Done.

      If you don't see the option to turn off Automatic Renewal, your subscription will automatically stop at the end of the current billing cycle.
    5. Tap Done to return to your Account screen, and then tap Done to return to the app.

     

    As shown in the image and description in Step 4, the subscription stops at the end of the billing cycle. After that date, you should be able to proceed with changing your App Store:

     

    Change your iTunes Store country or region

     

    Thanks for reaching out to Apple Support Communities.

     

    Kind Regards.

  • by TanBrar,

    TanBrar TanBrar Dec 15, 2015 4:44 AM in response to pedro d
    Level 1 (1 points)
    Dec 15, 2015 4:44 AM in response to pedro d

    Thank you for your reply.

     

    Best Regards

  • by anypats,

    anypats anypats Dec 15, 2015 5:46 AM in response to TanBrar
    Level 4 (1,791 points)
    Dec 15, 2015 5:46 AM in response to TanBrar

    As stated in the above post, you won't be able to change your App Store region until the three months of free Apple Music has expired. If you need to change it before that time, you will need to contact Apple Support.

  • by pedro d,

    pedro d pedro d Dec 16, 2015 6:21 AM in response to TanBrar
    Community Specialists
    Dec 16, 2015 6:21 AM in response to TanBrar

    Hello again, TanBrar. 

     

    You are very welcome. I hope the information was helpful in explaining your concern.

     

    Sincerely.