Q: iPhone 5c passcode screen keys freezing
Within the last few days I have had intermittent problems with the keys freezing when trying to enter my passcode. Sometimes the key pad does not work at all. Sometimes the key entered will freeze with the key highlighted in gray. If I get out of that screen, and then go back to the passcode screen, it eventually can get it to accept my passcode. Anyone else have this problem?
iPhone 5c, iOS 9.1
Posted on Dec 8, 2015 6:08 AM
Community Specialists
Hi Sagamore Dave,
I see you are a new user here in Apple Support Communities - welcome! I hope we find you contributing often in the future.
It sounds like your iPhone's screen is becoming intermittently unresponsive. I would suggest that you troubleshoot using the steps in this article - If the screen on your iPhone, iPad, or iPod touch doesn't respond to touch.
Thanks for using Apple Support Communities.
Sincerely.
Posted on Dec 10, 2015 3:42 AM