TerryJTice
Level 1 (0 points)

Q: iPhone 5c Boot Issue

My iPhone 5c will not boot up all I see is the Apple logo which blinks on and off. What is the problem?

iPhone 5c, Windows 7

Posted on Dec 8, 2015 5:38 AM

by thunderzzz,Solvedanswer
thunderzzz thunderzzz
Level 6 (8,379 points)
Notebooks
A:

Try to reset your device. This won't delete your data stored on this device.


  • Press and hold the Sleep/Wake button
  • Press and hold on the Home button
  • Keep holding both buttons until the display turns off and back on with Apple logo on it.

If this does not help, restore your device to factory settings. Note that this will erase the data from your device.

Take a look this Apple Support article: Use iTunes to restore your iPhone, iPad, or iPod to factory settings - Apple Support.


 

 

Posted on Dec 8, 2015 5:48 AM

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TerryJTice

Q: iPhone 5c Boot Issue

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  • by thunderzzz,Solvedanswer

    thunderzzz thunderzzz Dec 8, 2015 5:48 AM in response to TerryJTice
    Level 6 (8,379 points)
    Notebooks
    Dec 8, 2015 5:48 AM in response to TerryJTice

    Try to reset your device. This won't delete your data stored on this device.


    • Press and hold the Sleep/Wake button
    • Press and hold on the Home button
    • Keep holding both buttons until the display turns off and back on with Apple logo on it.

    If this does not help, restore your device to factory settings. Note that this will erase the data from your device.

    Take a look this Apple Support article: Use iTunes to restore your iPhone, iPad, or iPod to factory settings - Apple Support.


     

     

  • by TerryJTice,

    TerryJTice TerryJTice Dec 8, 2015 5:56 AM in response to thunderzzz
    Level 1 (0 points)
    Dec 8, 2015 5:56 AM in response to thunderzzz

    Good Morning:

    I have tried to reset by going thru iTunes. When I plug my phone
    into my computer it doesn’t recognize my device. If it start iTunes and go thru
    the rest process I get a unrecognized error message (4005). What does that
    mean?

  • by thunderzzz,

    thunderzzz thunderzzz Dec 8, 2015 5:59 AM in response to TerryJTice
    Level 6 (8,379 points)
    Notebooks
    Dec 8, 2015 5:59 AM in response to TerryJTice

    From original support article: If you see error 9, 4005, 4013, or 4014 when you restore your iOS device

    When you try to update or restore your iPhone, iPad, or iPod touch, you might see one of these messages in iTunes.

    If your iOS device disconnects during the update or restore or if iTunes couldn't tell the device to restore, you might see one of these messages:

    • The iPhone [device name] could not be restored. An unknown error occurred (9).
    • The iPhone [device name] could not be restored. An unknown error occurred (4005).
    • The iPhone [device name] could not be restored. An unknown error occurred (4013).
    • The iPhone [device name] could not be restored. An unknown error occurred (4014).

    Try these steps to restore your iOS device:

    1. Install the latest version of iTunes.
    2. Restart your computer.
    3. Check for updates to your Mac or PC. If you restart your computer for an update, check for updates again after you restart.
    4. Try to restore your device using another USB cable.
    5. Try to restore your device on another computer.
    6. Force your device to restart.

    If you continue to see error 4005, 4013, or 4014 when you try to restore your iPhone, iPad, or iPod touch,contact us.