HT201232: Contact Apple for support and service

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chris_b_awesome

Level 1 (0 points)

Q: Since Windows 10 update iTunes does not sync with any of my devices. Please help.

I did my windows 10 update recently and since then my iTunes does not recognize any of my Apple devices. I have uninstalled iTunes 4 times and updated all software on my pc and it still does not work.

Please help as I haven't backed up my phone and iPad in a few weeks and don't trust the cloud.

iPhone 6 Plus, iOS 9.2

Posted on Dec 8, 2015 2:18 PM

I have this question too

turingtest2

Level 10 (85,892 points)

iTunes

Try the following:

Open Control Panel > Device Manager
Plug in your device
Locate Universal Serial Bus Controllers > Apple Mobile Device USB Driver
Right-click and select Update Driver Software...
Click Browse my computer for driver software
Browse to C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers or
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers
Click Let me pick from a list of device drivers on my computer
Click Apple Mobile Device USB Driver
Click Next, then Close and exit Device Manager

tt2

Posted on Dec 9, 2015 8:27 AM

Q: Since Windows 10 update iTunes does not sync with any of my devices. Please help.

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by turingtest2,Apple recommended

turingtest2 Dec 9, 2015 8:27 AM in response to chris_b_awesome
Level 10 (85,892 points)

iTunes

Dec 9, 2015 8:27 AM in response to chris_b_awesome
Try the following:

Open Control Panel > Device Manager
Plug in your device
Locate Universal Serial Bus Controllers > Apple Mobile Device USB Driver
Right-click and select Update Driver Software...
Click Browse my computer for driver software
Browse to C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers or
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers
Click Let me pick from a list of device drivers on my computer
Click Apple Mobile Device USB Driver
Click Next, then Close and exit Device Manager

tt2
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by chris_b_awesome,

chris_b_awesome Dec 14, 2015 4:11 AM in response to turingtest2
Level 1 (0 points)

Dec 14, 2015 4:11 AM in response to turingtest2

Hi.

Thank you for your response. Unfortunately the steps you gave did not help me. Once I plug my device in nothing happens. The apple mobile device driver does not display. I've tried plugging it into every port on my laptop with the same result. Please see screen shot attached.
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by turingtest2,Apple recommended

turingtest2 Dec 14, 2015 5:27 AM in response to chris_b_awesome
Level 10 (85,892 points)

iTunes

Dec 14, 2015 5:27 AM in response to chris_b_awesome

Try Restart the Apple Mobile Device Service (AMDS) on Windows - Apple Support or the detailed tear down and reinstall steps in the second box of Troubleshooting issues with iTunes for Windows updates. Review the user tip for other support documents that might be relevant.

tt2
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by chris_b_awesome,

chris_b_awesome Dec 15, 2015 8:16 AM in response to turingtest2
Level 1 (0 points)

Dec 15, 2015 8:16 AM in response to turingtest2

I have tried the second bit of advice and still no luck. Really don't know what to do from this point.
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by turingtest2,

turingtest2 Dec 15, 2015 8:39 AM in response to chris_b_awesome
Level 10 (85,892 points)

iTunes

Dec 15, 2015 8:39 AM in response to chris_b_awesome

Have you tried the new build 12.3.2.35 yet?
If you have a 64-bit system have you tried the "for older video cards" version?

tt2
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HT201232: Contact Apple for support and service

Q: Since Windows 10 update iTunes does not sync with any of my devices. Please help.

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by turingtest2,Apple recommended

by chris_b_awesome,

by turingtest2,Apple recommended

by chris_b_awesome,

by turingtest2,

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