Q: Mac App Store Opens but won't Load

When I enter the app store on my late 2013 MacBook Pro running OSX 10.10.3, the normal app store screen will pop up, but it will not load past the grey screen with an applications symbol displayed in the centre. It's displaying that I have 8 updates, but I have reason to believe that there are more than just these as this problem has been ongoing for months. Does anyone have any experience with a problem like this or know what I can do to fix it? Thanks in advance.

MacBook Pro (Retina, 15-inch, Late 2013), OS X Mavericks (10.9.2), 15 Days New

Posted on Dec 8, 2015 8:43 PM

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Q: Mac App Store Opens but won't Load

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by Brett L,

Brett L Dec 10, 2015 8:02 AM in response to zmcurling
Community Specialists

Dec 10, 2015 8:02 AM in response to zmcurling

Greetings zmcurling,

It sounds as though your MacBook Pro may be having difficulty connecting to the App Store. I would suggest that you troubleshoot using the steps in this article - If you can’t connect to the iTunes Store.

Thanks for using Apple Support Communities.

Be well.
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by Brett L,

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