HT202033: Get started with iPhone, iPad, and iPod touch
Learn about Get started with iPhone, iPad, and iPod touch
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Helpful answers
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Dec 9, 2015 2:26 AM in response to ggccompby lllaass,What computer OS and version?
What version of iTunes?
Not in iTunes
If you don‘t see your connected device in iTunes for Mac
or
iPhone, iPad, or iPod not recognized in iTunes for Windows
- I would start with
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
or
- New cable and different USB port
- Run this and see if the results help with determine the cause
iTunes for Windows: Device Sync Tests
Also see:
iPod not recognised by windows iTunes
Troubleshooting issues with iTunes for Windows updates
- Try on another computer to help determine if computer or iPod problem