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Dec 10, 2015 1:54 PM in response to Bill Piano Kingby pedro d,Hello there, Bill.
It sounds like you are unable to update your iPad. Sometimes issues may arise when updating an iOS device OTA (over-the-air). If that's what is occurring to you, the following Knowledge Base article offers up some great troubleshooting recommendations:
Get help with over-the-air iOS updates
In your case, this section seems to be applicable:
If the update doesn't complete
If you're installing the update, the progress bar might appear to move slowly. The time an update takes depends on the size of the update and the number of files on your device.
When you're updating over the air, keep your device connected to a power source. If your device runs out of power, connect it to a power source and turn on the device to let the update or restore complete.
If the update never completes and the progress bar hasn't moved for an extended time, try restarting your device. Learn what to do if your device appears frozen or won't start.
Thanks for reaching out to Apple Support Communities.
Cheers.
