My iphone 5s colour is gold when check my warranty status in website it says that its silver and bought in usa actually i bought it in saudi arabia now im using it in india

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Level 1

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My iphone 5s colour is gold when check my warranty status in website it says that its silver and bought in usa actually i bought it in saudi arabia now im using it in india

My father had bought me a iphone 5s gold 16 gb in saudi arabia 2 months ago but when i check my warranty status it says my iphone is a silver colour 16gb and bought in usa on feb 2014 then i contacted the customer care officials they too say the same so i check my imei number in the back case,phone box,in about section also they are same only then why they says that its a silver colour

iPhone 5s, iOS 9.1

Posted on Dec 9, 2015 11:20 AM

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Answer 1

ChrisJ4203

Level 10

236,381 points

Dec 9, 2015 11:22 AM in response to MaDDy STARK

More than likely that is where the phone was purchased and sold as a gray market phone in Saudi Arabia. As far as the color issue, that could have been an error in the entry. I suspect that the purchase data in the US is a short time before your purchase date in Saudi Arabia?

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Answer 2

ChrisJ4203

Level 10

236,381 points

Dec 10, 2015 4:59 PM in response to MaDDy STARK

That is reported as a T-Mobile phone from the US. Again, sold in the US originally, then brought to Saudi Arabia and you purchased it. A gray market phone. That is what happens with phones purchased from somewhere other than Apple or an Authorized Apple Reseller. Nothing that anyone here could do to help you. I'm sorry.

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