Cannot access wireless printer through bt homehub 5

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Level 1

9 points

Cannot access wireless printer through bt homehub 5

I have recently bought a Brother DCP-J4120DW all in one wireless printer/scanner. Although it has connected to the home hub 5 without a problem, when I try to connect to the device from my iMac or MacBook wirelessly, nothing happens. Reading various posts on this, and other sites, the problem seems to be with the home hub. As a complete novice regarding these thing I would be obliged to anyone who can shed light on this, and explain it in layman's terms.

Thank's, in advance.

Posted on Dec 9, 2015 12:52 PM

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Answer 1

Dec 10, 2015 12:00 PM in response to brimar

the problem seems to be with the home hub.

Did you confirm w/the manufacturer? What did they say?

Have you contacted Brother Support? Checked w/them regarding driver updates if needed?

Which OS is currently installed on your iMac?

http://support.apple.com/kb/PH18614 OS X Yosemite: Reset the printing systemhttp://support.apple.com/kb/PH11070 OS X Mountain Lion: Troubleshoot a network printer

http://support.apple.com/kb/PH14141 OS X Mavericks: Reset the printing system

http://support.apple.com/kb/PH11143 OS X Mountain Lion: Reset the printing system

http://support.apple.com/kb/HT3669Printer and scanner software available for download

https://support.apple.com/en-us/HT203343Get help resolving printer issues on your Mac

A scanner driver you may wish to consider: VueScan Scanner Software

What to do when you can't print

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Answer 2

brimar Author

Level 1

9 points

Dec 11, 2015 8:58 AM in response to Baby-Boomer-USofA

Thank's for the reply BB.

I have checked with the router supplier ( BT ). They are not interested, because the broadband works OK.

I have checked with the printer supplier ( Brother ). They are not interested, because the printer worksOK.

OS X is El Capitan.

I have even replaced the printer, but still the same.

I am at the moment trying to find out what setting changes I can make in the router. I am convinced that this is the problem.

I'll let you know if I get anywhere.

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