After updating my iphone 6 to iOS9.2 my videos will not send via email. When I take a video with my phone and I select to send it via email, it used to compress or something, as you would see the blue bar progress and the video I sent yesterday was 5MB. Now when I try the SAME video, it does not compress and tells me the video is too big to send via email (80MB). How do we fix this??????
iPhone 6, iOS 9.2, video was 720p & 1.02 mins
I updated to 9.2 yesterday, took a video this morning, and discovered the same problem. I checked my camera settings: 1080p at 30fps, so not super high resolution. I haven't looked at that before but the camera photo app has always applied compression so that videos can be sent by email. I can send the 49 second video via the Message app but it weighs in at 99MB when I try to send through email. Videos used to get compressed down to something like 3 or 4 MB when I selected send as email.
It would be helpful to know if this is a bug (feature) for everyone or if it is particular to just some of us.
I contacted Apple Chat support, They say this is a feature of 9.2 - Mail Drop for sending large files and so no need for compressed email attachments - rather than a bug. My reply was that this was not an improvement. Mail Drop as an option is fine, but as the only method it means the the cell data plan cost of sharing files has gone up by a factor of 20 for both sender and receiver. I wish I could downgrade back to 9.1 where I could send a compressed video as a less than 5MB file. The same video now uses 100MB of data. The chat person clearly understood why I was complaining and suggested providing feedback at apple.com/feedback.
Thank you for the information. I will submit feedback on this. That is ridiculous. I use email to send short videos to my husband in the military.. He has no way to use the mail drop. He is in the navy and stuck in the middle of the ocean and the only communication we regularly have is via his government email, where I could send short videos of the kids while he is deployed for 7-9 months so for Apple to take that away with no option to compress and send is outrageous. I will have to try to restore my phone back to iOS 9.1 as it will be horrible if I cannot send videos for the rest of deployment!!! Very upset. Thank you for the response!
There is another post on the topic that is helpful
Try send attachment Fails instead of Mail Drop ios 9.2
If that link doesn't work the summary is that the post is complaining about the same issue - only mail drop and no compression - but says that if you start with a new email, press in the body of the email to get paste options, and choose attach a video then the video does get compressed for sending. I hope this helps!
OMG this works perfectly. Thank you so much for letting me know, I had been googling the issue a few days but had not found much and was considering downgrading to iOS 9.1 this weekend. I just tried this and it compresses the old way... Very happy for your help! Thank you!!
Thanks for sharing that tip. It angers me that this "update" to file sharing even happened and we have to resort to this. At least this gives me an option.
This is a fix???
I now have to do through 3 extra steps rather than one?
Seems like 3 steps backwards to me!!!!
Totally agree, this work around is not useful from either a UX perspective or a data cost. It's even worse having to explain this to my technically challenged relatives.
Oh, and first time we tried it it didn't work, 2nd time was OK though, so not a 100% guaranteed fix either ...
Thank you, tvdihedral! This was very frustrating.
Acutally, I can't seem to open the video sent this way, after all that. Has anyone else had that trouble? I sent the video to myself, I clicked to download the much smaller video, it downloaded, and then nothing happened. Hmm. I've submitted a report to Apple feedback.
This does not work for me. When I try to attach, I am only given the option to attach photos. No videos! Also, this takes much longer. The system worked great, and they took it away. I am furious with Apple. Got my first Mac in 1984, loyal ever since. But if this is the way they want to play. . .
I had the same problem but I use the gmail app on my phone for sending email and when you go to attach a file to it, the only option you get is to send a photo (and only photos on your phone are displayed). I set up an iCloud account, paid extra for monthly storage, but still can't get Mail Drop to work.
In general, the 9.2 update seems to be a step back in terms of functionality for my phone: battery drains faster, I'm having problems consistently connecting to WiFi, and I can't send large files around without resorting to Mail Drop, which not everyone I'm sending them to uses and I personally can't get to work.
I have posted feedback at apple.com/feedback and I hope that enough people are inconvenienced by this issue so that Apple addresses it in the next update. I've had an iPhone since the first day they came out and this is the first time I'm seriously considering switching to something else.
Very frustrating.
My iPhone 6 won't compress videos
I found a solution. Unfortunately, the restores I went through cost me some supposedly backed-up data. But at least I can email compressed videos again.
Check out this post, but basically, you can attach videos via e-mail (although that didn't work with one of my email accounts). Key is to press the right arrow for more options when attaching.
i tried clicking the send anyway option with a video attachment
it sent a blank email but i think the attachment is saved somewhere in the mail app and i can't delete it because i deleted all my email accounts and cleared anything but my app still takes up almost 1 GB of space
does anyone know how to delete this and make the app take up less space?
wow that seems to work! i had this problem and was about to call apple when i saw your post i just sent a video thank you!
After ios9.2 update my videos will not send through email
