iPhone 6, Hearing aids, car radio, bluetooth problem

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Level 1

2 points

iPhone 6, Hearing aids, car radio, bluetooth problem

iPhone 6, Hearing aids, car radio, Bluetooth problem

I recently purchased Kirkland S6 hearing aids and an iPhone 6. I also have a Kenwood DDX5902 radio in my car. The iPhone and the hearing aids work well together. The iPhone and the Kenwood work well together. my problem comes when I receive a phone call while I am in the car - the call goes to my hearing aids and not to the car radio. If I turn off my hearing aids (open the battery doors) the call will go to the car radio. If I unpair my hearing aids from the iPhone the calls will go to the radio, but I am not going to do that every time I get in the car (a suggestion from Apple by the way). My state only allows hands free devices so I cannot use my hearing aids and the phone microphone to take a call while driving. I can find no way to temporarily turn off the Bluetooth to my hearing aids. a visit to the Apple store was no help and a call with Apple tech support was no help. Do other people have this problem and what do you do to get around it? This seems like a serious flaw in the iPhone programming.

iPhone 6, iOS 9.2

Posted on Dec 9, 2015 6:59 PM

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Answer 1

Best reply

jcaldwell5

Level 1

14 points

Dec 13, 2015 4:22 AM in response to jaywbee3

I had the same issue with the calls coming to my hearing aids and not the car bluetooth which meant I had to pick up the iPhone to answer the call which is not legal.

iPhone6, Ford SYNC radio, ReSound Linx2.

I now have the calls going to my Ford SYNC radio with the following change to my iPhone6:

Settings > General > Accessibility >Hearing Aids > Hearing Aid Play Ringtones set to Off. I believe it is on by default. I no longer hear the phone ring in my hearing aids either in or out of the car which was a nice feature, but I do not have to change anything when I get in the car and the calls go to the Ford SYNC radio.

Before this I tried the following on the iPhone:

Settings > General > Accessibility >Hearing Aids > Audio Routing > Call Audio > Never Hearing Aids.

With this setting the calls always went to my Ford Sync radio but never to my hearing aids as the name of the setting indicates. Each time I got out of the car, I would have to turn it back to "Automatic" when I got in the car to "Never Hearing Aids." Easy to forget until the call comes to the phone.

With the Hearing Aid Play Ringtones set to off as indicated above I can leave this setting in Automatic.

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Answer 2

jaywbee3 Author

Level 1

2 points

Dec 13, 2015 10:29 AM in response to jcaldwell5

Thank you! This worked w hen all Apple's best and brightest could offer was "turn off your hearing aids when you are in the car"

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Answer 3

Jun 27, 2016 9:51 AM in response to jaywbee3

I'm willing to bet that if the best and brightest at Apple wore hearing aids all this would be top priority.

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Answer 4

grizzzzz

Level 1

9 points

Jul 1, 2016 9:23 AM in response to jaywbee3

I have iphone 6 bluetoothed to my Kenwood DNN992,as well as connected to my Bluetooth hearing aids (Oticon) and when phone rings it makes connection sounds in haids but all audio goes through the Kenwood media system. Iphone on 9.1.

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