Q: unable to setup yahoo mail on iphone5
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Dec 11, 2015 9:49 AMby braden85,Hi there jpfromfl,
I understand that you are seeing some strange behavior from an iOS device. It seems like this could be due to Restrictions on the device, according to your description of the behavior. Here is an article that will help you address this issue:
Changes to settings and accounts
- Accounts (you can prevent changes to Mail, Contacts, Calendars, iCloud, Twitter, Facebook, Vimeo, Flickr, iTunes, App Store, iMessage, and FaceTime)
- Background app refresh
- Find My Friends (available when you install the Find My Friends app)
- Volume limit
- Cellular data use (available only on cellular-enabled iOS devices)
About Restrictions (parental controls) on iPhone, iPad, and iPod touch - Apple Support
https://support.apple.com/en-us/HT201304
Take care, and thanks for visiting the Apple Support Communities.
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Dec 13, 2015 11:53 AMby jpfromfl,Good suggestion but didn't work. Restrictions are off on that phone. I was able to turn on my yahoo email on his phone. It seems to be just an issue with his yahoo email account and his iphone. Again, it works fine on all other iphones and ipads. Not sure where else to look.
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Dec 16, 2015 6:24 AMby braden85,Hi again jpfromfl,
At this point I would suggest that you try to simply restore the phone as new, then see if the account works as expected when the phone is in a completely new state (in other words, without your backed up information on the phone). This is a helpful troubleshooting step that will be of assistance in determining if the behavior is related to your data on your phone or some other source. Information that will help you perform this step can be found here:
https://support.apple.com/en-us/HT204686
Hope this helps, and thanks for using the Apple Support Communities!
