ATV4 and the CVV verification loop

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Level 1

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ATV4 and the CVV verification loop

Hi All,

I have an ATV4 and when I try to buy from iTunes I have a popup asking the CVV of my card, I enter the number and the popup appears again, in a loop.

I tried to update the CVV in iTunes, iCloud, Apple Store... nothing, the strange fact is that I can purchase or rent a film from my ATV 3 and watch it from my ATV 4.

I've tried as well to restart, log out/log in, reset... I'm out of ideas 🙂

Any suggestion ?

Thanks in advance,

Max

Apple TV (4th generation), tvOS 9.1

Posted on Dec 10, 2015 4:56 AM

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Answer 1

Protodd

Level 4

2,092 points

Dec 10, 2015 8:07 AM in response to max.prs

I would suggest contacting iTunes support to resolve the iTunes CC issue...

https://www.apple.com/support/itunes/contact/

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Answer 2

max.prs Author

Level 1

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Dec 11, 2015 1:26 AM in response to Protodd

I will try, but considering that in every device I own (iPhone 5s/5c/6 Plus, iMac, Macbook Air, ATV3) the iTunes account is working perfectly fine I think it's an ATV4 bug.

Thanks,

Max

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Answer 3

Protodd

Level 4

2,092 points

Dec 11, 2015 7:37 AM in response to max.prs

If it were a bug on the ATV4 I would expect there to be more posts on the topic rather than just the one...

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Answer 4

Dec 11, 2015 7:55 PM in response to Protodd

It's not just Max -- I'm having the same problem. I'm trying to buy a movie or an app on my ATV4 and I keep getting into the CVV loop. I've gone into iTunes, re-entered my credit card data, and I'm still having the same problem. Any suggestions?

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Answer 5

Protodd

Level 4

2,092 points

Dec 11, 2015 8:04 PM in response to Matt Sather

My suggestion to you would be the same as the OP - contact iTunes https://www.apple.com/support/itunes/contact/

being a user to user community there is nothing anyone here can do to resolve the issue. But if it were a bug with the ATV device then there would be hundreds of similar threads and "me too" comments. Even if it's a 100 that still wouldn't point directly to a bug with the device as there are thousands (tens of thousands?) of users with the new ATV worldwide...

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Answer 6

Dec 24, 2015 12:22 PM in response to max.prs

Hi,

just a quick side note: I have an ATV3 here and I am running into the exact same problem:

- Rent a movie on ATV: CCV-loop

- Rent a movie in iTunes: works

- Buy a song on ATV: works(!)

THe problem seems to be related to movies on ATV only...

Guess I'll habe to write some mails today...

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Answer 7

Dec 31, 2015 9:53 PM in response to max.prs

I am also having the same issues as described. I can purchase on all my Macs/iPads/iPhone just fine, but its the AppleTV 4 that gets stuck in a CVV loop when I try purchasing anything, including Apps. I'm using a MasterCard, and I do have a Family Sharing account, but my ID is the primary.

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Answer 8

cipher29

Level 1

4 points

Jan 1, 2016 12:33 PM in response to max.prs

This is a bug... Happened to me as well ... What you have to do is do the verification via iTunes, then go back to the AppleTV and log out of iCloud and log back in... Once you re-log in on your AppleTV, it'll check to see if your payment information has been recently verified (which it has) and it'll work.

Support is aware.

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Answer 9

Jan 1, 2016 2:30 PM in response to cipher29

Nope. That didn't work for me. Still can't buy anything. It worked fine when I had a payPal account, but I can't use a paypal account with Family Sharing.

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Answer 10

max.prs Author

Level 1

0 points

Jan 2, 2016 1:21 AM in response to cipher29

I tried like 20 times to do the verification, login/log out, re-insert the credit card, update my details in the cloud, in iTunes etc. but still no resolution.

Everything is working perfectly except the ATV4, my card and iTunes account account are fine... in the meantime I have to purchase the movies with the ATV3 and then use the ATV4 to watch it... annoying 😐

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