tysonrb

Q: iTunes match is automatically downloading songs to phone

iTunes match is automatically downloading all songs to my iPhone once they have been matched/uploaded. I don't see any settings to stop this and only download specified tracks.  Any ideas?

iPhone 6, iOS 9.0.2

Posted on Dec 10, 2015 7:20 AM

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Q: iTunes match is automatically downloading songs to phone

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  • by INGLESRA,

    INGLESRA INGLESRA Dec 21, 2015 1:20 PM in response to tysonrb
    Level 1 (0 points)
    Dec 21, 2015 1:20 PM in response to tysonrb

    I have also had this problem too.  It has completely used all the available memory on both my Ipad Air and my IPhone 5C.  On my phone it used up 16GB of my 20GB monthly allowance in 1 day downloading as many songs as it could.  When I now go into the little menu at the top left of ITunes on my Windows 10 PC, I can see Itunes match but the menu is greyed out.

  • by ronridesabmw,

    ronridesabmw ronridesabmw Dec 23, 2015 6:50 PM in response to ronridesabmw
    Level 1 (0 points)
    Dec 23, 2015 6:50 PM in response to ronridesabmw

    TOday, Dec. 23 I heard back from Apple. I was advised " Thank you for all your patience, i did want to give you an update and let you know i am still working on this issue with engineering in regards to how we can get this resolved for you however we haven’t narrowed it down just yet, i appreciate you sticking with me on this. "   It was good to be advised that Apple is working on a remedy. I will post when I hear more.

  • by bluehz,

    bluehz bluehz Dec 23, 2015 6:58 PM in response to ronridesabmw
    Level 1 (16 points)
    Dec 23, 2015 6:58 PM in response to ronridesabmw

    I also received an email from Apple today regarding the official bug report I submitted on this. They asked "...if I had a "Recently Added" smart playlist (which I did have) and also asked for me to generate a sysdiagnose report and submit it - which I did do. Unfortunately it also stated all work would be shut down until Jan 4 for the Holidays.

     

    On a whim I deleted all my smart playlists relating to recently added, etc, but nothing had any effect - still filled up with new items.

  • by ronridesabmw,

    ronridesabmw ronridesabmw Dec 23, 2015 7:24 PM in response to bluehz
    Level 1 (0 points)
    Dec 23, 2015 7:24 PM in response to bluehz

    Thanks for the update and the knowledge that a solution to this issue will not occur until 2016.

  • by INGLESRA,

    INGLESRA INGLESRA Dec 23, 2015 9:32 PM in response to ronridesabmw
    Level 1 (0 points)
    Dec 23, 2015 9:32 PM in response to ronridesabmw

    HI, this info is much appreciated.  I hope they also offer some compensation for the fact we've been paying for a facility we can't use.  I'm not renewing till they resolve the issue.

  • by TommesthePommes,

    TommesthePommes TommesthePommes Dec 25, 2015 1:50 PM in response to tysonrb
    Level 1 (5 points)
    Dec 25, 2015 1:50 PM in response to tysonrb

    same problem here, download of songs cost me money because i am not on an unlimited plan.

    In my opinion Apple really is not what it used to be. I find bugs on a daily  basis on both OS and IOS...That didn't happen when Jobs was still controlling the products

  • by Kemp Mill Gunner,

    Kemp Mill Gunner Kemp Mill Gunner Dec 26, 2015 12:49 PM in response to TommesthePommes
    Level 1 (0 points)
    Dec 26, 2015 12:49 PM in response to TommesthePommes

    Any news of a solution? this bug is crushing my iPad and using all my data.

  • by INGLESRA,

    INGLESRA INGLESRA Dec 26, 2015 1:07 PM in response to Kemp Mill Gunner
    Level 1 (0 points)
    Dec 26, 2015 1:07 PM in response to Kemp Mill Gunner

    I Turned off using Music on mobile data. I then changed my music folder in iTunes to one with no music in it and am using Amazon Music which uses my original iTunes media folder to store my music in.  I'll swap back if and when they sort it out, which one of the replies on here suggested would be Jan 2016

  • by edjferg70,

    edjferg70 edjferg70 Dec 26, 2015 1:24 PM in response to tysonrb
    Level 1 (0 points)
    Dec 26, 2015 1:24 PM in response to tysonrb

    Same thing is happening to me. Started out of the blue a few days ago. I have messed with this all day to see if there is any way to stop it and there isn't. I completely removed iTunes Match off every computer and mobile device, disassociated all my devices, removed my library, starting with a clean slate. I add one artist with several albums and associate one extra computer and my iPhone. The artist's links and artwork show up on each device; everything is fine. Add one more band, and suddenly my iPhone starts downloading every track in the library again. The only way to stop is to turn off iCloud Music library, disassociate the device and try to cancel the downloads the device already started.

  • by TommesthePommes,

    TommesthePommes TommesthePommes Dec 26, 2015 1:37 PM in response to Kemp Mill Gunner
    Level 1 (5 points)
    Dec 26, 2015 1:37 PM in response to Kemp Mill Gunner

    I turned my music off cellular data, at home it kept downloading all the time, I deleted all the songs and canceled the Downloads about 10 times, now it finally stopped, maybe it downloaded all of the new songs already?

  • by edjferg70,

    edjferg70 edjferg70 Dec 26, 2015 1:57 PM in response to TommesthePommes
    Level 1 (0 points)
    Dec 26, 2015 1:57 PM in response to TommesthePommes

    I've gone through that several times in the last few days. I'll spend 1/2 hour trying to cancel all the downloads and turn everything off. But it will somehow start doing it all over again.

  • by ronridesabmw,

    ronridesabmw ronridesabmw Dec 26, 2015 2:53 PM in response to edjferg70
    Level 1 (0 points)
    Dec 26, 2015 2:53 PM in response to edjferg70

    THe only way that I was able to stop the downloads was to turn off cellular and wifi, delete the downloads, turn the iPad of then back on, in the settings for Music turn the iCloud Music Library off. Once I had to do a rest to the original factory settings and install a recent backup. Good luck.

  • by Henry Cline1,

    Henry Cline1 Henry Cline1 Dec 26, 2015 3:25 PM in response to edjferg70
    Level 1 (80 points)
    Mac OS X
    Dec 26, 2015 3:25 PM in response to edjferg70

    Mine stopper after a certain point as well. For me the biggest issue is that i had to increase my data at ATT and it cost me money to have this issue go on.

     

    I cant expect Apple to pay my bills, but I also know that most issues are on the user end, and Apple has incredible customer support, all you have to do is call.

     

    Henry

  • by dreadmann,

    dreadmann dreadmann Dec 27, 2015 3:03 AM in response to tysonrb
    Level 1 (0 points)
    Dec 27, 2015 3:03 AM in response to tysonrb

    I had exactly the same problem. Yesterday, I started to receive notifications that the phone storage was full, and I noticed that the phone was warmer than normal. Then, I saw that the the music app was trying to download everything from Match (around 17K songs) and there was no more space left, but the list of downloads was still there. In addition, my email box gets empty for some time until it downloads everything again and again. I tried to turn off Match, but I couldn't, so the battery was totally drained very quickly. I had to turn the phone off during the night, so it wouldn't drain the battery again.

    This morning, I connected the phone to the computer and tried to sync it again. I turned iCloud off in the iOS, and it seems that it stopped downloading the songs, for now. But, my device still almost full and I can't delete "all songs" from it.

    My opinion is that Apple is not good enough in the cloud. I didn't like the way the playlists disappeared from my phone after Apple Music, and now with iTunes Match everything got even worse.

    There should be a better interface for iTunes Match where you can control its features and what happens to the devices linked to it.

     

    I hope they can find a solution soon, otherwise this product will die.

  • by edjferg70,

    edjferg70 edjferg70 Dec 27, 2015 6:37 AM in response to dreadmann
    Level 1 (0 points)
    Dec 27, 2015 6:37 AM in response to dreadmann

    I agree. All of this began after an update was released a few days ago for Apple Music. iMatch has had problems from the beginning that should have been solved long ago and they never seem to make any improvements to the service. I can't count all the time I've wasted in the last 2-3 years, trying to make iMatch work properly. I always have to have a backup of my iTunes folder as I'll spend two hours tagging music, and then iMatch will revert all my changes. Now it's getting worse since Apple Music has come along. I wonder if they're not hoping we'll all move over to Apple Music. If there was another cloud music service solution for my carefully ripped and tagged mp4's, and my Apple devices, I would have left iMatch long ago, but Apple Music is not a viable replacement.

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