pilotgolf

Q: pop up "Mac Adware Cleaner"

How do I get rid of the pop-up "Mac Adware Cleaner" that appears when I'm in Firefox

MacBook Pro, OS X Mountain Lion

Posted on Dec 10, 2015 8:32 AM

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Q: pop up "Mac Adware Cleaner"

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  • by thunderzzz,Apple recommended

    thunderzzz thunderzzz Dec 10, 2015 8:33 AM in response to pilotgolf
    Level 6 (8,379 points)
    Notebooks
    Dec 10, 2015 8:33 AM in response to pilotgolf

    I assume you have adware. Follow the instructions on this web page  in order to manually remove adware from your mac: https://support.apple.com/en-us/HT203987

    You may also find adware removal guide on this page http://www.thesafemac.com/arg-identification/

    If you do not want to remove adware manually use this anti malware tool in order to scan and remove it: https://www.malwarebytes.org/antimalware/mac/?utm_source=blog&utm_medium=social

    Download, open dmg file ,  and run it by clicking “Scan for Adware” button  to remove adware.

      Once done, quit the application  and restart your mac.


    Install adblock for your browser: https://adblockplus.org/

  • by Linc Davis,Helpful

    Linc Davis Linc Davis Dec 10, 2015 2:22 PM in response to pilotgolf
    Level 10 (208,044 points)
    Applications
    Dec 10, 2015 2:22 PM in response to pilotgolf

    You may have installed a fake "utility" called "Advanced Mac Cleaner." Like any software that purports to automatically "clean up" or "speed up" a Mac, it's a scam. To remove it, please take the steps below. Some of the files listed may be absent. Back up all data before proceeding.

    If you paid for the software with a credit card, consider reporting the charge to the bank as fraudulent.

    Step 1

    Triple-click anywhere in the line below on this page to select it:

    ~/Library/LaunchAgents/com.pcv.hlpramc.plist

    Right-click or control-click the highlighted line and select

              Services Reveal in Finder (or just Reveal)

    from the contextual menu.* A folder should open with an item selected. Move the selected item to the Trash. Log out or restart the computer.

    *If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination  command-C. In the Finder, select

              Go Go to Folder...

    from the menu bar and paste into the box that opens by pressing command-V. You may not see what you pasted because a line break is included. Press return.

    Step 2

    Move the following item to the Trash as in Step 1:

    /Library/Application Support/amc

    This time you may be prompted for your administrator login password. There's no need to log out after taking this step.

    Step 3

    Move this item to the Trash:

    ~/Library/AdvancedMacCleaner

    Step 4

    Open the Applications folder and move an item named "Advanced Mac Cleaner" (if it's present) to the Trash. Empty the Trash.

  • by Scott LAX,

    Scott LAX Scott LAX Dec 28, 2015 10:32 AM in response to Linc Davis
    Level 1 (0 points)
    Dec 28, 2015 10:32 AM in response to Linc Davis

    On my computer, in the Launch Agents folder, the new file name is:  com.pcv.hlpramcn.plist

  • by nolahorserider,

    nolahorserider nolahorserider Oct 18, 2016 5:47 AM in response to pilotgolf
    Level 1 (4 points)
    Oct 18, 2016 5:47 AM in response to pilotgolf

    I saw it go into the trash, I deleted trash.  But I've done this before.  How the heck does it get on my computer if I didn't download it????