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User profile for user: Rakcarioca
Rakcarioca Author
User level: Level 1
5 points

iTunes installation issues on Windows 10

Trying to activate my new iPhone 6S Plus and getting the following error on iTunes.


User uploaded file

iTunes is installed on a machine with the following configuration:


System Information report written at: 12/10/15 14:54:30
System Name: Unavailable
[System Summary]

Item Value
OS Name Microsoft Windows 10 Pro
Version 10.0.10586 Build 10586
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name Unavailable
System Manufacturer Dell Inc.
System Model Latitude E6520
System Type x64-based PC
System SKU
Processor Intel(R) Core(TM) i7-2720QM CPU @ 2.20GHz, 2201 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date Dell Inc. A19, 11/14/2013
SMBIOS Version 2.6
Embedded Controller Version 255.255
BIOS Mode Legacy
BaseBoard Manufacturer Dell Inc.
BaseBoard Model Not Available
BaseBoard Name Base Board
Platform Role Mobile
Secure Boot State Unsupported
PCR7 Configuration Binding Not Possible
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "10.0.10586.0"
User Name RAK-PC\RAK
Time Zone Eastern Standard Time
Installed Physical Memory (RAM) 8.00 GB
Total Physical Memory 7.88 GB
Available Physical Memory 5.17 GB
Total Virtual Memory 9.76 GB
Available Virtual Memory 7.05 GB
Page File Space 1.88 GB
Page File C:\pagefile.sys
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes


Next I tried upgrading the iTunes app and got the following error:


User uploaded file

I ran the latest Windows Updates and still the same errors described above keep happening. Any help will be greatly appreciated.

iPhone 6s Plus

Posted on Dec 10, 2015 12:00 PM

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User profile for user: turingtest2
turingtest2
User level: Level 10
276,247 points

Posted on Dec 10, 2015 2:02 PM

Try repairing Apple Software Update from the Programs and Features control panel, then reinstall iTunes.



For general advice see Troubleshooting issues with iTunes for Windows updates.


The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach.



Make sure after uninstalling all Apple components to delete any iTunes shortcuts from the desktop, task bar or start menu before reinstalling.



Review the other boxes and the list of support documents further down the page in case one of them applies.


The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for installation or performance issues, or compatibility with QuickTime or third party software.




Your library and device backups should be unaffected by these steps but there are links to backup and recovery advice should it be needed.




If the issue persists and you have a 64-bit system try the for older video cards version which is a 64-bit installer for mostly 32-bit code, similar to all 64-bit versions of iTunes up to 12.1.




tt2

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User profile for user: turingtest2
turingtest2
User level: Level 10
276,247 points

Dec 10, 2015 2:02 PM in response to Rakcarioca

Try repairing Apple Software Update from the Programs and Features control panel, then reinstall iTunes.



For general advice see Troubleshooting issues with iTunes for Windows updates.


The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach.



Make sure after uninstalling all Apple components to delete any iTunes shortcuts from the desktop, task bar or start menu before reinstalling.



Review the other boxes and the list of support documents further down the page in case one of them applies.


The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for installation or performance issues, or compatibility with QuickTime or third party software.




Your library and device backups should be unaffected by these steps but there are links to backup and recovery advice should it be needed.




If the issue persists and you have a 64-bit system try the for older video cards version which is a 64-bit installer for mostly 32-bit code, similar to all 64-bit versions of iTunes up to 12.1.




tt2

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iTunes installation issues on Windows 10

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