-
All replies
-
Helpful answers
-
Dec 12, 2015 8:35 AM in response to Seelan_Cby pedro d,Hi Seelan_C,
Thanks for using the Apple Support Communities!
I understand that you have downloaded OS X 10.11 El Capitan from the Mac App Store, but you are receiving an alert while trying to instal it. Thank you for including the screenshot in your post as well.
To troubleshoot this situation and move forward:
1. Open Finder and open Applications from the left sidebar
2. Find El Capitan in Applications and move it to the trash
3. Continue as the alert in the screenshot you provided suggests and download OS X 10.11 El Capitan from the Purchases page of the Mac App Store
Best!

