Seelan_C

Q: problems while installing os x el capitan

i have downloaded os x el capitan from app store. when i was trying to install the software it shown some errors. i have attached the screenshot.what shall i do?Screen Shot 2015-12-11 at 11.06.31 am.png

MacBook Pro (13-inch Mid 2012), OS X Yosemite (10.10.5)

Posted on Dec 10, 2015 9:25 PM

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Q: problems while installing os x el capitan

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  • by pedro d,

    pedro d pedro d Dec 12, 2015 8:35 AM in response to Seelan_C
    Community Specialists
    Dec 12, 2015 8:35 AM in response to Seelan_C

    Hi Seelan_C,

     

    Thanks for using the Apple Support Communities!

     

    I understand that you have downloaded OS X 10.11 El Capitan from the Mac App Store, but you are receiving an alert while trying to instal it. Thank you for including the screenshot in your post as well. 

     

    To troubleshoot this situation and move forward:

     

        1. Open Finder and open Applications from the left sidebar

        2. Find El Capitan in Applications and move it to the trash

        3. Continue as the alert in the screenshot you provided suggests and download OS X 10.11 El Capitan from the Purchases page of the Mac App Store

     

    Best!