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need more disk space

I keep getting message box that asks if I need more disk space. I am fairly new to apple laptops. I know this is not a valid operation but unsure how to make it stop. I have a MacBook Air with OS X El Capitan 1.4 GHz Intel Core i5 4 GB 1600 MHz DDR3 Is if this Malware or a Virus how can I remove it and how do I avoid this in the future? As I am typing this a new message popped up Recommended Download Install "Mac Adware Cleaner" now to protect your Mac device from malware, adware and other security threats. UGH!!!

Posted on Dec 11, 2015 6:34 AM

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Question marked as Best reply

Posted on Dec 11, 2015 7:45 AM

You may have installed a fake "utility" called "Advanced Mac Cleaner." Like any software that purports to automatically "clean up" or "speed up" a Mac, it's a scam. To remove it, please take the steps below. Some of the files listed may be absent. Back up all data before proceeding.

If you paid for the software with a credit card, consider reporting the charge to the bank as fraudulent.

Step 1

Triple-click anywhere in the line below on this page to select it:

~/Library/LaunchAgents/com.pcv.hlpramc.plist

Right-click or control-click the highlighted line and select

Services Reveal in Finder (or just Reveal)

from the contextual menu.* A folder should open with an item selected. Move the selected item to the Trash. Log out or restart the computer.

*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select

Go Go to Folder...

from the menu bar and paste into the box that opens by pressing command-V. You may not see what you pasted because a line break is included. Press return.

Step 2

Move the following item to the Trash as in Step 1:

/Library/Application Support/amc

This time you may be prompted for your administrator login password. There's no need to log out after taking this step.

Step 3

Move this item to the Trash:

~/Library/AdvancedMacCleaner

Step 4

Open the Applications folder and move an item named "Advanced Mac Cleaner" (if it's present) to the Trash. Empty the Trash.

3 replies
Question marked as Best reply

Dec 11, 2015 7:45 AM in response to momchick

You may have installed a fake "utility" called "Advanced Mac Cleaner." Like any software that purports to automatically "clean up" or "speed up" a Mac, it's a scam. To remove it, please take the steps below. Some of the files listed may be absent. Back up all data before proceeding.

If you paid for the software with a credit card, consider reporting the charge to the bank as fraudulent.

Step 1

Triple-click anywhere in the line below on this page to select it:

~/Library/LaunchAgents/com.pcv.hlpramc.plist

Right-click or control-click the highlighted line and select

Services Reveal in Finder (or just Reveal)

from the contextual menu.* A folder should open with an item selected. Move the selected item to the Trash. Log out or restart the computer.

*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select

Go Go to Folder...

from the menu bar and paste into the box that opens by pressing command-V. You may not see what you pasted because a line break is included. Press return.

Step 2

Move the following item to the Trash as in Step 1:

/Library/Application Support/amc

This time you may be prompted for your administrator login password. There's no need to log out after taking this step.

Step 3

Move this item to the Trash:

~/Library/AdvancedMacCleaner

Step 4

Open the Applications folder and move an item named "Advanced Mac Cleaner" (if it's present) to the Trash. Empty the Trash.

Dec 23, 2015 9:18 AM in response to spacecamel

Update: found the files and folders. The key was to "Go" to the ~/Library/ folder then navigate. Apparently, you can't just search the HD for file names. I no longer see the helperamc process getting launched and relaunched every time I force quit it. Looks like it's dead. For the record, it was FileZilla that installed Advanced Mac Cleaner on my machine.

need more disk space

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