Peachick

Q: old ipad was replaced 9 hours ago and is still downloading appsso I cannot use it

I traded my old ipad in for a new one at the Apple store around 10:30 am this morning. They set it up so that all apps would be transferred to the new ipad.Ten hours later all my apps are still down loading. What can I do?

iPad, don't know what system I have.Sorry

Posted on Dec 11, 2015 6:28 PM

Close

Q: old ipad was replaced 9 hours ago and is still downloading appsso I cannot use it

  • All replies
  • Helpful answers

  • by sterling r,

    sterling r sterling r Dec 13, 2015 6:32 AM in response to Peachick
    Community Specialists
    Dec 13, 2015 6:32 AM in response to Peachick

    Hi there Peachick,

     

    If I understand correctly you had been waiting for your apps and iCloud content to download to your replacement iPad but its been (at this point) longer than ten and a half hours. Depending on the capacity of your iPad and how much data was on it, that could very well be accurate according to this article:

     

    If you need help restoring your device from an iCloud backup

    https://support.apple.com/en-us/HT201418

    Restoring my device from an iCloud backup is taking a long time

    Restoring from a backup might take a while because of the size of the backup or the speed of the Wi-Fi network. For example, iCloud can take approximately 1 to 4 hours per gigabyte during a restore process.

    There are several steps you can take:

    • In iOS 8 or later, check the progress of the transfer on your device under Settings > iCloud > Backup. If the restore process is underway, the iCloud Backup setting is dimmed.
    • Make sure that your device is connected to the Internet with reliable Wi-Fi. 
    • Make sure that your device is plugged in to a power outlet.
    • Check the Apple progress bar that appears while transferring a backup.

     

    If it still doesn't finish or seems to be stuck then quit the Settings, Music, iTunes, and App Stores if they are running:

     

    Force an app to close in iOS
    https://support.apple.com/en-us/HT201330

    1. Press the Home button two times quickly. You'll see small previews of your recently used apps.
    2. Swipe left to find the app you want to close.
    3. Swipe up on the app's preview to close it.

     
    When you have done that restart the device and test the issue again:

    iOS: Turning off and on (restarting) and resetting
    http://support.apple.com/en-us/HT201559
     

    If you have a current iTunes backup you could also restore your backup from there as well:

     

    Restore your device from an iCloud or iTunes backup

    https://support.apple.com/en-us/HT204184

     

    Thank you for using Apple Support Communities, let us know how that goes!