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C.Alexander
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Q: I can't upload or delete photos from my iPhone 6s to my iMac. I upgraded to El Capitan and still won't work. Photos app recognizes my phone for a minute and then crashes.

TThis is driving me nuts. Never had a problem with my iPhone 5, hook it up with usb cord to my Mac and upload to photos. Photos app recognizes my 6s for a second then crashes.

iPhone 6s, iOS 9.2

Posted on Dec 11, 2015 11:34 PM

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C.Alexander

Q: I can't upload or delete photos from my iPhone 6s to my iMac. I upgraded to El Capitan and still won't work. Photos app recognizes ... more

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  • by léonie,

    léonie léonie Dec 11, 2015 11:46 PM in response to C.Alexander
    Level 10 (106,993 points)
    iCloud
    Dec 11, 2015 11:46 PM in response to C.Alexander

    Which MacOS X version are you using?  The most recent update MacOS X 10.11.2 is fixing a bug with importing from the iPhone.

    If you have not done so consider to update, if you are on El Capitan.

     

    Have you tried to soft restart the iPhone  the iPhone by holding down the Home button and the power button at the same time, until the apple Logo appears?

  • by C.Alexander,

    C.Alexander C.Alexander Dec 11, 2015 11:58 PM in response to léonie
    Level 1 (0 points)
    Dec 11, 2015 11:58 PM in response to léonie

    i have the upgrade. Tried the soft restart. Still won't work.

  • by léonie,

    léonie léonie Dec 12, 2015 12:10 AM in response to C.Alexander
    Level 10 (106,993 points)
    iCloud
    Dec 12, 2015 12:10 AM in response to C.Alexander

    Post the first 50 lines of the crash log, so we can see the error message.

  • by C.Alexander,

    C.Alexander C.Alexander Dec 12, 2015 12:17 AM in response to léonie
    Level 1 (0 points)
    Dec 12, 2015 12:17 AM in response to léonie

    I Knew I shouldn't have said crashed. It doesn't crash the app. photos reads my phone for a minute. Actually the time it took me to type that, then it disconnects it or unreads it.  i don't know what to call it. When I try to upload photos only about two will show  up before disconnecting.

  • by C.Alexander,

    C.Alexander C.Alexander Dec 12, 2015 12:38 AM in response to léonie
    Level 1 (0 points)
    Dec 12, 2015 12:38 AM in response to léonie

    IIt has to be the phone. I just tried on my MacBook and it did the same thing. It just "disconnects"

  • by léonie,

    léonie léonie Dec 12, 2015 1:00 AM in response to C.Alexander
    Level 10 (106,993 points)
    iCloud
    Dec 12, 2015 1:00 AM in response to C.Alexander

    When I try to upload photos only about two will show  up before disconnecting.

    One of the photos on your iPhone may be corrupted. Try to identify the photo on your phone.  It is probably the next photo or video that should download from the phone.

     

     

    Do you have a recent backup of the iPhone? Then try to restore it from the backup using iTunes.

     

    If you have new photos on the iPhone that need saving, you could try to save them to your mac by emailing them to yourself before you restore the iPhone.

  • by Foto21,

    Foto21 Foto21 Dec 12, 2015 1:28 AM in response to C.Alexander
    Level 1 (0 points)
    Dec 12, 2015 1:28 AM in response to C.Alexander

    I just installed the newest El Capitan, and I'm running a two month old iphone 6s plus. In Mavericks, I could import my photos relatively easily, although it was starting to go haywire there also, so now I come into brand new El Crapitan, and guess what, I can't import any of my work into my desktop. Photos just blanks out the import section!

     

     

    THIS IS NOT ACCEPTABLE APPLE! What do you guys do with all that money anyway? The phone works great, but its pretty useless if I can't get the pictures off it. WHY CANT IT JUST SHOW UP AS A HARD DRIVE LIKE EVERY OTHER FRICKING CAMERA IN THE UNIVERSE! WHY DO I HAVE TO USE YOUR FAILED LOUSY SOFTWARE JUST TO TRANSFER IMAGES! YOU WILL NEVER COME UP WITH ORGANIZATION I WANT, SO JUST LET ME HAVE MY FRICKING IMAGES!!!!