11 Replies Latest reply: Dec 28, 2006 7:38 PM by Carbon17
Lsprouse635 Level 1 (0 points)
what does error -3212 mean?

COMPAQ, Windows XP
  • mkkuhn Level 1 (0 points)
    I get this error to. I've already posted a couple of times, but never got a reply.
  • toonz Level 7 (22,360 points)
    What are you doing when you get the -3212 error? Is this an error from the store or when using an iPod or when burning a CD?
  • mkkuhn Level 1 (0 points)
    I get the error message when I try to log into the itunes store.
  • Lsprouse635 Level 1 (0 points)
    yeah ditto.... it tells me that when i try to connect to the store... it kinda ****** me off because i bought 4 $25 music cards so i can put some songs on my ipod but i apparently cant redeem them now...

    if anyone can tell me wheats going on let me know... apple sure hasnt helped me
  • Lsprouse635 Level 1 (0 points)
    Microsoft Windows XP Home Edition Service Pack 2 (Build 2600)
    Compaq Presario 061 EG185AV-ABA SR1030Z NA540

    Current user is an administrator.

    Network Adapter Information

    Adapter Name: {68285DE2-B791-41A2-9CA4-8BCA9DDBA97B}
    Description: Realtek RTL8139/810x Family Fast Ethernet NIC - Packet Scheduler Miniport
    IP Address:
    Subnet Mask:
    Default Gateway:
    DHCP Enabled: Yes
    DHCP Server:
    Lease Obtained: Fri Nov 17 20:27:53 2006

    Lease Expires: Sat Nov 18 20:27:53 2006

    DNS Servers:

    Network Connection Information

    Active Connection: LAN Connection
    Connected: Yes
    Online: Yes
    Using Modem: No
    Using LAN: Yes
    Using Proxy: No
    SSL 3.0 Support: Enabled
    TLS 1.0 Support: Enabled

    this is all my network diagnostics info if it can help

    Firewall Information

    Windows Firewall is on.
    iTunes is enabled in Windows Firewall.

    Connection attempt to Apple web site was unsuccessful.
    An unknown error occurred (-3212).
    Connection attempt to iTunes Store was unsuccessful.
    An unknown error occurred (-3212).
    Secure connection attempt to iTunes Store was unsuccessful.
    An unknown error occurred (-3212).
  • toonz Level 7 (22,360 points)
    Error -3212 is "Permission Denied". And the interesting thing from your network diagnostics is that you're getting this just pinging www.apple.com, let alone the store.

    What happens if you go to http://www.apple.com with IE? Are you using IE or another browser? iTunes uses the IE settings for network access, but if you've never set up IE because you're using another browser like FireFox or Opera, you may not have IE set up.
  • Lsprouse635 Level 1 (0 points)
    i can access the apple website. what else could it be?
  • toonz Level 7 (22,360 points)
    If IE can hit www.apple.com and iTunes can not, then you have firewall software that is blocking iTunes. What are you using for a firewall? Go into your firewall and explicitly add iTunes to the rules to allow it access to the internet.
  • alisonn1 Level 1 (0 points)
    i get this meesage aswell and apple arent beign very helpful!

    ive checked my firewall and it says itunes is accepted yet i cant get in the store either via the web or itunes
  • psic007 Level 1 (0 points)
    I was having the same issue. After reading through the other suggestions, I recalled that I had recently update my Mcafee (the free Comcast version). It automatically installs another firewall. Once I specifically allowed iTunes access, all was well...Hope this helps.

  • Carbon17 Level 1 (0 points)
    how do i do that?