Sending it in soon for repair does it need to be restored or just turned off and removed sim? And also does apple need to access the phone because i have a passcode on it and plus i have contacts, notes, family pictures and perosnal things on my device
When sending any Apple device for repair you should always backup its content.
They will not know if a reset will be needed until they take a look, which means you have to back it up before sending it in.
They never asked me to do it so I guess it's not needed...
If your phone has a passcode I'm sure they'll manage to get through it if they need to (which means resetting the device - they don't "use" it for any other activity).
oh okay because what i'm thinking is if i do back it up..send it them with my things still on there i'm not sure if it will be gone into because it's personal stuff, is it a bad idea if i just send it in by restoring it?
Ok wait a second.
I think I'm not getting what you mean by "restoring".
The standard procedure is: backup you iPhone, remove SIM card, send it in (with all the content or without, your choice), get it back, if it hasn't been erased just put the SIM back in, if it has been erased restore your backup on the iPhone.
Yeah what i was saying was back it up on iTunes in my laptop..then remove the sim and restore the phone so there is no content. Is that a good idea? Because i just don't want to send my phone in and apple going through my things with content still in there
The standard procedure is: backup you iPhone, remove SIM card, send it in (with all the content or without, your choice), get it back, if it hasn't been erased just put the SIM back in, if it has been erased restore your backup on the iPhone.
They won't look through your stuff, don't worry.
But if you feel safer, erase it completely (after having it backed up and removed the SIM).
Yeah i will just back up > then erase the device 100% and remove sim..and because i'm sending it in is because of battery problems, charger port problem (very wobbly side to side from day 1 out of box) and sound no good sounds too flat, and also the cpu peformance no good i put o a note that the device should be replaced do you think apple would replace it because these probelms i've been having since the day i took it out of box and tested and used the phone
I don't really know in which case Apple replaces the device, for your situation I would ask the Genius Bar first, before sending it in. They can check the charging port problem, sound and cpu. For The battery I don't know what condition makes Apple replace it.
i will have to send it In post soon, but all i need to know it does the device have to be restored or does it have to be how it is and if so do they need to access it because i have a passcode
Alright sure but i will back my iphone onto my laptop..so when i send it in it has to be a restored phone when i send it in?
Do i have to restore my iphone before sending it in for repair
